Staff Experience Designer, Risk Intelligence Platform
About The Position
Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes Simplify technical workflows by improving data discoverability and operational efficiency across teams Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users Champion usability, explainability, and human-centered principles
Requirements
- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
- 8+ years of experience in product design, with a focus on complex systems or enterprise tools
- Expertise in systems thinking, workflow design, and simplifying complex processes
- Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science
- Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution
- Strong communication and storytelling skills to influence both technical and executive audiences
- Passion for designing tools that empower users, build trust, and deliver measurable business impact
Responsibilities
- Enhance user and customer experience across digital and physical products
- Perform complex customer experiences using specialized UI and product design knowledge
- Lead projects within the product function
- Design process, product, and service improvements
- Analyze business trends to inform user experience strategies
- Collaborate with stakeholders to prioritize user needs
- Translate complex AI and machine-learning workflows into intuitive user experiences
- Collaborate with product, engineering, and data science partners to shape platform strategy
- Simplify technical workflows by improving data discoverability and operational efficiency
- Design frameworks and interaction patterns that make AI insights actionable
- Champion usability, explainability, and human-centered principles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
