Staff Experience Designer

PayPal•Austin, TX

36d•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job identifies issues and recommends best practices to enhance user experience. They lead functional projects and programs aimed at improving user engagement and satisfaction while analyzing business trends to inform strategies. Responsibilities include collaborating with stakeholders to prioritize user needs in design processes and facilitating workshops to gather insights and feedback from users.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
Lead some projects or programs within the product function and may coordinate activities of others
Design process, product, and service improvements based on understanding of business needs and industry trends
Determine methods and procedures on new assignments that may impact activities of others
Analyze business trends to inform user experience strategies and initiatives.
Collaborate with stakeholders to ensure user needs are prioritized in design processes.