Staff Experience Designer

PayPal • New York City, NY

74d • $152,500 - $262,350 • Hybrid

About The Position

This job identifies issues and recommends best practices to enhance user experience. They lead functional projects and programs aimed at improving user engagement and satisfaction while analyzing business trends to inform strategies. Responsibilities include collaborating with stakeholders to prioritize user needs in design processes and facilitating workshops to gather insights and feedback from users.

Requirements

• Minimum of 8 years of relevant work experience
• Bachelor's degree or equivalent experience

Responsibilities

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity
• Medical, dental, vision, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees