Staff Experience Designer, Risk Intelligence Platform

PayPal•San Jose, CA

69d•Hybrid

About The Position

As a Staff Experience Designer, you'll shape how PayPal's risk and data teams leverage artificial intelligence through the design of next-generation, self-serve tools and dashboards within our AI/ML-powered Risk Intelligence Platform. You'll turn complex machine-learning capabilities into clear, intuitive experiences that empower both technical and non-technical users to detect, prevent, and respond to fraud in real time. This role requires deep systems thinking and a talent for translating complex workflows into seamless, data-rich interfaces that accelerate delivery, strengthen defenses, and build trust across the global ecosystem.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
8+ years of experience in product design, with a focus on complex systems or enterprise tools
Expertise in systems thinking, workflow design, and simplifying complex processes
Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science
Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution
Strong communication and storytelling skills to influence both technical and executive audiences
Passion for designing tools that empower users, build trust, and deliver measurable business impact

Responsibilities

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
Lead some projects or programs within the product function and may coordinate activities of others
Design process, product, and service improvements based on understanding of business needs and industry trends
Determine methods and procedures on new assignments that may impact activities of others
Analyze business trends to inform user experience strategies and initiatives.
Collaborate with stakeholders to ensure user needs are prioritized in design processes.
Lead the design of self-serve tools and dashboards that help PayPal's risk and data teams detect, prevent, and respond to fraud in real time
Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences
Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes
Simplify technical workflows by improving data discoverability and operational efficiency across teams
Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users
Champion usability, explainability, and human-centered principles
Contribute to PayPal's design systems and best practices to ensure consistency and scalability across internal platforms