Staff Engineer / Salesforce QA Tester

Nagarro-posted 5 months ago
Mid Level
Atlanta, GA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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We are seeking an experienced Salesforce Field Service Quality Assurance (QA) Engineer responsible for ensuring the quality and functionality of Salesforce Field Service (FSL/FSM) solutions. The ideal candidate will have a strong QA background with hands-on experience in testing Salesforce applications, particularly within the Field Service Lightning (FSL) module.

  • Analyze business requirements and technical specifications to design test strategies and detailed test cases for Salesforce Field Service implementations.
  • Execute functional, integration, regression, and end-to-end testing of Salesforce Field Service modules, including scheduling, dispatching, work orders, service appointments, and mobile functionality.
  • Validate mobile and web interfaces used by field technicians and service agents.
  • Collaborate with developers, business analysts, and stakeholders to identify and resolve bugs and performance issues.
  • Design and maintain test automation scripts (using tools like Selenium, Provar, or others integrated with Salesforce).
  • Perform data validation and backend testing using SOQL/SOSL queries.
  • Document and report defects clearly using test management and tracking tools (e.g., JIRA, TestRail).
  • Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, and retrospectives.
  • Ensure compliance with best practices in QA processes and Salesforce configuration standards.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 4+ years of QA experience with at least 2 years in Salesforce testing.
  • Proven experience testing Salesforce Field Service Lightning (FSL) modules.
  • Familiarity with Work Orders, Service Appointments, Scheduling Policies, Dispatcher Console, and Mobile App.
  • Strong knowledge of Salesforce data models, workflows, process builders, and validation rules.
  • Experience with testing APIs and integrations involving Salesforce.
  • Ability to write and execute SOQL queries for test validations.
  • Experience with test automation tools like Selenium, Provar, Tosca, or equivalent.
  • Knowledge of Agile/Scrum methodology and tools like JIRA, Confluence, TestRail.
  • Excellent written and verbal communication skills.
  • Salesforce Certifications: Salesforce Certified Administrator, Salesforce Field Service Consultant, or Platform App Builder.
  • Experience in CI/CD pipeline environments with test automation integration.
  • Familiarity with ServiceMax or other field service solutions (optional but a plus).
  • Experience working with offshore QA teams.
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