Staff Educator

Citizen Advocates, Inc.•Ogdensburg, NY

23h•$63,000 - $65,000

About The Position

The Staff Educator reports to the Director of Nursing in collaboration with the Senior Director of Nursing and Patient Care, and plays a critical role in workforce education, training systems, and staff readiness, supporting regulatory understanding, program consistency, and a professional and inclusive culture across programs. This is a non-clinical role focused on education, training, and workforce development, rather than direct service delivery or clinical decision-making. This role provides strategic and field-based education to staff in OMH Part 589 (Crisis Residential), OMH Part 599 (MHOTRS), OMH/OASAS Part 600 (Crisis Stabilization Center), OASAS Part 822 (including MAT and Ancillary Withdrawal Services), CCBHC Services and future offerings. The Staff Educator supports structured onsite onboarding in collaboration with hiring manager and human resources, program fidelity, documentation accuracy, and unified language across programs. This position promotes staff understanding and clarity related to regulatory and programmatic differences. From an education and systems perspective, the Staff Educator promotes continuity of care and consistent service delivery across locations.

Requirements

Education, training, or professional development in adult learning, instructional design, workforce development, organizational development, behavioral health, public health, health administration, nursing, or a related field.
Demonstrated learning through formal education, certifications, professional development, or equivalent practical experience relevant to training and education roles.
Familiarity with behavioral health service systems (mental health, addiction treatment, crisis services, or human services) sufficient to support accurate and relevant staff education.
Understanding of regulated service environments (e.g., OMH, OASAS, CCBHC, or similar frameworks) as it relates to training, onboarding, and role-based education.
Formal degrees are preferred but not required.
Equivalent combinations of education, training, and experience will be considered.

Nice To Haves

Adult learning and facilitation skills, with the ability to engage diverse learners, adapt content for different roles, and deliver effective in-person and virtual training.
Curriculum development and instructional design skills, including creation of facilitator guides, learner materials, job aids, competency tools, and training evaluations.
Strong communication and coaching skills, with the ability to provide clear instruction, supportive feedback, and guidance in a non-punitive, education-focused manner.
Organizational and project management skills, including coordinating multiple training initiatives, managing timelines, and maintaining training documentation.
Regulatory translation skills, with the ability to convert OMH, OASAS, CCBHC, and related requirements into clear, role-based training content and workflows.
Technology proficiency with learning management systems, virtual training platforms, and digital tools to support scalable and accessible education across campuses.
Collaborative skills, enabling effective partnership with operations, compliance, quality, HR, and program leadership.

Responsibilities

Curriculum Development & Training Delivery Design, implement, and routinely update structured education programs for all key roles (e.g., licensed clinicians, peers, nurses, case managers), including onboarding in collaboration with hiring manager and human resources, continuing education, and competency refreshers.
Develop and implement train-the-trainer curricula to expand internal training capacity and reduce reliance on external training vendors.
Create testing-for-understanding frameworks, observation tools, and feedback loops to evaluate training effectiveness and real-world application.
Design competency matrices and service-line-specific learning tracks (e.g., MAT counselors, Crisis Clinicians, Peer Specialists) that aligned with role expectations and operational workflows.
Deliver training that models best practices in documentation, engagement, safety, and service delivery, grounded in evidence-based approaches such as trauma-informed care, harm reduction, motivational interviewing, crisis response, and co-occurring treatment models.
Develop high-quality training materials, including facilitator guides, slide decks, learner workbooks, job aids, and competency checklists.
Ensure all education programs, curricula, and competency tools align with OMH, OASAS, CCBHC, NYS DOH, CQL and CARF regulations.
Develop clear educational materials that translate complex regulatory expectations into practical, role-based workflows and documentation standards.
Provide field-based education, coaching, and just-in-time training to reinforce role expectations, workflows, and standards.
Partner with Compliance and Quality Improvement to address audit trends, documentation challenges, and incident patterns through education and training interventions.
Provide targeted education and coaching to support skill development, documentation improvement, and role clarity, in collaboration with supervisors.
Conduct routine and targeted assessments of role-based workflows, documentation practices, and adherence to program expectations to evaluate training effectiveness.
Prepare clear, actionable training and education reports summarizing strengths, gaps, and opportunities for growth.
Translate findings into education plans, monitor progress over time, track improvement to support accountability and consistency.
In collaboration with the Training & Development team, lead education related to professional boundaries, ethical conduct, and dual relationships, particularly in high-risk settings.
Reinforce a culture of professionalism through education, modeling, and real-time coaching, aligned with organizational values.
Partner with cross-functional leaders to assess system-wide training needs and implement high-impact education initiatives.
Stay informed on adult learning theory, instructional design best practices, and evidenced based service models, and training technologies that support effective workforce development.