Staff Development Specialist I

State of North Carolina

2d • $47,703 - $83,479

About The Position

This employee is responsible for designing, developing, and facilitating training programs that support both internal staff and external business partners. This position ensures that staff and partners are equipped with the knowledge and skills necessary to comply with state requirements and organizational standards. Responsibilities include creating and updating training materials, manuals, and guides, as well as delivering workshops, webinars, and one-on-one sessions. The specialist provides training to NC OVR staff on vital records policies, procedures, and systems, and conducts external training for business partners such as local registrars, hospitals, funeral directors, physicians, and registers of deeds. In addition, this position collaborates with subject matter experts and leadership to assess training needs, develops tailored learning solutions, and evaluates training effectiveness through feedback and performance measures. The role also supports the development and maintenance of training schedules, documentation, and online resources, ensuring consistency and best practices across all training efforts. Strong communication, facilitation, and organizational skills are essential, along with the ability to adapt training methods to meet the needs of diverse audiences. The role involves providing training and support across the state and requires up to 50% travel.

Requirements

• Bachelor’s degree from an appropriately accredited institution and one year of experience in a progressive training or, teaching role or one year of experience in a human service, counseling, or training program in the subject matter specified; OR, An equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience applying training theories, principles, and instructional techniques to develop and deliver both formal and informal training programs for adult learners in group settings.
• Extensive experience designing curriculum and developing instructional materials, including classroom-based and virtual courses, as well as evaluating training outcomes and instructional effectiveness through assessments and simulations.
• Proven experience interpreting and applying complex policies, procedures, federal and state regulations, and general statutes to organizational programs and training content.
• Experienced in developing and implementing training aligned with organizational policies and regulatory guidelines, ensuring compliance with relevant legal and procedural standards.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel, for the creation of professional training documents, presentations, and data analysis tools.

Responsibilities

• Designing, developing, and facilitating training programs for internal staff and external business partners.
• Creating and updating training materials, manuals, and guides.
• Delivering workshops, webinars, and one-on-one sessions.
• Providing training to NC OVR staff on vital records policies, procedures, and systems.
• Conducting external training for business partners such as local registrars, hospitals, funeral directors, physicians, and registers of deeds.
• Collaborating with subject matter experts and leadership to assess training needs.
• Developing tailored learning solutions.
• Evaluating training effectiveness through feedback and performance measures.
• Supporting the development and maintenance of training schedules, documentation, and online resources.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level