Staff Data Analyst, SOC/Support

Huntress

106d • $155,000 - $170,000

About The Position

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

Requirements

• Bachelor’s degree in a quantitative field (e.g., Finance, Economics, Statistics, Computer Science) or equivalent practical experience.
• 5+ years of experience in data analytics, business intelligence, or a similar role, with a strong focus on customer health reporting, preferably within a B2B SaaS environment.
• Advanced proficiency in SQL for data querying and manipulation.
• Proven experience with BI tools such as Sigma, Tableau, Looker, Power BI, or similar platforms.
• Excellent communication, presentation, and storytelling skills, with the ability to translate complex data into clear, actionable insights for an executive audience.
• Demonstrated ability to partner with senior leaders and influence strategic decision-making.

Responsibilities

• Unlock value in our install base by leaning in with curiosity to investigate customer usage, enablement, and engagement.
• Offer insights into key performance indicators (KPIs) and provide timely alerts on significant changes, anomalies, or performance gaps.
• Proactively develop and present compelling, data-driven narratives to support strategic planning, investment decisions, and business reviews (e.g., QBRs, board meetings).
• Lead deep-dive analyses on critical business questions, such as sales motion effectiveness, market segmentation, and pricing strategy.
• Own the end-to-end reporting process for key support metrics, customer health, product usage, and support effectiveness.
• Actively support business owners in better understanding their business, staffing capacity planning, product requirements, and improving operating efficiency.
• Design, build, and maintain a suite of scalable dashboards and reports using business intelligence tools (e.g., Sigma, Tableau, Power BI, Looker) that provide visibility into performance.
• Conduct complex data analysis using SQL to extract, manipulate, and analyze data from various sources (e.g., Salesforce, marketing automation platforms, financial systems).

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees