Staff Customer Solutions Engineer

Jobgether

13d • $138,000 - $162,500

About The Position

This role offers the opportunity to act as a key technical advisor for large-scale clients, bridging their business needs with advanced SaaS, networking, and AI-driven solutions. The Staff Customer Solutions Engineer will engage directly with Internet Service Providers (ISPs), conducting product demonstrations, managing proof-of-concept deployments, and ensuring seamless integration within clients’ ecosystems. This position requires strong technical expertise, a customer-focused mindset, and the ability to collaborate across sales, product, and engineering teams. The role provides significant impact on client success, revenue growth, and the evolution of next-generation connected services. The ideal candidate thrives in a fast-paced, innovative environment and enjoys solving complex technical challenges while delivering exceptional customer experiences.

Requirements

• 5+ years of experience in network, security, SaaS, or AI-related roles.
• Hands-on experience with configuration and deployment of software and hardware, including Wi-Fi, networking equipment, and cloud services.
• Proven track record working with ISPs or large-scale SaaS network deployments.
• Strong understanding of cloud architectures, AI principles, and residential/SMB gateway technologies.
• Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
• Excellent problem-solving, analytical, and communication skills.
• Ability to collaborate effectively across teams and manage complex customer interactions.
• Willingness and ability to travel frequently (>70%).
• BS/BA degree in a relevant field or equivalent work experience.

Responsibilities

• Serve as a technical trusted advisor, engaging with clients to understand business and technical requirements.
• Conduct product demos, proof-of-concepts, and field trials to showcase the benefits of solutions.
• Collaborate with internal teams to integrate solutions into client systems, including BSS/OSS, CRM, ticketing, and AI platforms.
• Support the sales organization by driving revenue and helping achieve sales targets.
• Prepare and deliver high-impact presentations, such as Quarterly Business Reviews, and represent the organization at industry events.
• Provide technical support during deployment ramp-ups, trials, and PoCs to ensure smooth client adoption.
• Share feedback with product and engineering teams to influence the development of new features and solutions.
• Stay up-to-date with industry standards, emerging technologies, and best practices in networking, cloud, and AI.

Benefits

• Competitive base salary ($138,000 – $162,500) plus bonus, equity, and benefits.
• 401(k) plan with company match.
• Comprehensive health, dental, and vision coverage.
• Life insurance and additional wellness benefits.
• Opportunities for professional growth, training, and mentorship.
• Flexible and supportive work environment, including remote work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees