Staff Customer Experience Professional

Intuit • San Diego, CA

105d • $159,000 - $215,000

About The Position

Intuit is disrupting in-person expert financial services with fast-growing brands like TurboTax Live and Quickbooks Live, including local retail offices launched in early 2025. This growth has created an exciting opportunity for a data-driven customer experience leader to massively scale our TurboTax professional services by using impactful insights to drive customer experience decisions and massively scale. As the Staff Customer Experience Professional for Assisted Services in the Consumer Group, you will be an individual contributor in a strong cross-functional leadership position to formulate and drive scaling initiatives for products such as TurboTax Live, TurboTax Live Full Service, and TurboTax Live for Business - Intuit's fastest-growing product lines.

Requirements

• 5+ years of experience working as a product manager or customer experience leader.
• Experience as a business partner for senior leaders; comfortable distilling complex data into a simple storyline.
• Outstanding communication skills: ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations.
• Excellent problem-solving skills and end-to-end quantitative thinking.
• Ability to manage multiple projects simultaneously to meet objectives and key deadlines.

Nice To Haves

• Startup or tech experience is a bonus.
• Excited to mentor cross-functional team members and develop talent.
• Insatiable curiosity backed up by intelligence and drive to seek out key information.

Responsibilities

• Drive Business Initiatives: Own critical initiatives with high visibility to Consumer Group leadership, to achieve conversion, quality, and efficiency of Live Service products.
• Collaborate with leadership, analytics teams, and operating teams across the business to ensure the best possible data and evidence is used to formulate and execute key initiatives.
• Guide critical decisions using judgment and data, inspiring cross-functional partners to action, and relentlessly driving an execution plan to ensure success of key objectives.
• Advocate for the customer experience by staying close to the pulse of the customer experience and using insights to drive decisions that delight customers.
• Maintain a high sense of curiosity and seek out listening posts such as surveys, reviews, and conversion dashboards; partner with teams such as User Research and Market Research.
• Develop strong relationships with other functions such as analytics, operations, product development, and marketing to execute quickly and achieve critical outcomes.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services