Staff Customer Experience Professional

Intuit • Mountain View, CA

105d • $164,500 - $222,500

About The Position

Intuit is hiring a strategic Growth Lead to drive growth of our Payroll and Payments businesses across our Customer Success channels. This role will leverage data insights to optimize performance and inform decisions across the organization. The ideal candidate will analyze complex data, collaborate cross-functionally, and apply insights to influence customer success, sales, and marketing strategies. This position offers a unique opportunity to significantly impact our Payroll and Payments business while working closely with various teams.

Requirements

• Proficient in data analysis, visualization (CRMs like Eloqua, Salesforce; tools like Power BI, Tableau, Excel), and dashboard creation/interpretation.
• Skilled in actionable customer/market research, segmentation, and providing insights into customer behavior and market trends.
• Proven track record of delivering strategic recommendations aligned with business goals and achieving measurable improvements.
• Exceptional communication and stakeholder management skills.
• Strong ability to build partnerships and align diverse perspectives across teams.
• Proficient in Eloqua, Salesforce, Power BI, and similar CRMs/data platforms.
• 6-8+ years in marketing insights, sales analytics, business intelligence.

Nice To Haves

• Preferred experience in SaaS, technology, or Payroll/Payments industries.
• Proven ability to translate insights into actionable strategies through collaboration with marketing, sales, and product teams.

Responsibilities

• Translate data-driven insights into actionable strategic recommendations for sales, marketing, and product teams.
• Identify new market opportunities, target audiences, and revenue streams.
• Optimize pricing, promotions, go-to-market strategies, and customer engagement.
• Establish systems for ongoing measurement of sales and marketing performance.
• Share insights on channel/campaign performance, lead generation, sales conversions, and blockers.
• Partner with analytics to collect, analyze, and interpret sales, marketing, and customer data.
• Create and present clear dashboards, reports, and presentations for stakeholders.
• Monitor KPIs to assess marketing and sales ROI, recommending improvements.
• Collaborate with sales to identify conversion patterns and buyer journey barriers.
• Evaluate marketing, segmentation, and creative strategies to update predictive model outputs.
• Act as a bridge between teams to improve communication and ensure data insights translate into actionable business outcomes.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services