Staff Customer Engagement Manager

Alation

16d•$112,750 - $152,212

About The Position

Alation is seeking a seasoned Staff Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development. The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally. This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness.

Requirements

Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting.
Strong background in data management practices and technical knowhow.
Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science).
Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives.
Experienced in software (SaaS) adoption programs and process improvement.
Able to manage multiple projects and travel up to 10%.

Nice To Haves

Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc).
Familiarity with software development, integration, SQL, Python, and APIs.
DCAM Certification or similar.
Experience working with automation and efficiency tools like ChatGPT, Gemini, etc.
Fluency in multiple languages.

Responsibilities

Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops.
Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues.
Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services.
Demonstrable expertise in solving strategic customer business challenges.
Spokesperson for the customer internally.
Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects.
Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies.
Alation Platform Capabilities (Product Knowledge) An expert in the Alation Platform and in Alation's best practices, design, and scalable value. Communicate complex concepts to non-technical stakeholders.
Data Program Management (Domain Expertise) Awareness of: Database systems/BI platforms/Agentic platforms. Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate.
Team Methodology & Best Practices (Program Management) Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success. Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations. Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers.
Business Value & Sales Capabilities (Customer Success) Driving business value realization for customers. Calculating/defensibly showing value of Alation's solutions. Coaching customers on how to position Alation internally.