Staff Content Designer - Consumer Experience

StubHub • NY

234d • $170,000 - $240,000

About The Position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Consumer Experience (CX) org at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language – ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide. As the Staff Content Designer for Consumer Experience, you will transform StubHub’s event discovery-to-checkout experience by devising cross-platform content strategies, influencing product development, and defining a new vision for our brand voice. As one of the first hires on the Content Design team, you will shape foundational standards to elevate our product quality, grow and mentor teammates, and identify, prioritize, and lead content-led initiatives for the full funnel. This role is ideal for a hands-on leader with a builder mentality who enjoys working across levels – one moment you’ll be building a business case for a new content investment, and the next you’ll be crafting compelling micro-copy for our homepage. If you're passionate about creating world-class user experiences for the exciting world of events, we would love to hear from you. This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.

Requirements

• 10+ years of experience in content design, UX writing, or content strategy within a product development environment.
• A portfolio demonstrating breadth and proven writing experience in consumer-facing product experiences.
• A proven track record of launching product experiences that drive business results. You influence beyond copy—shaping prioritization, defining goals, and using experimentation to learn and iterate.
• Exceptional writing, editing, and storytelling skills, with strong attention to detail.
• Thrive in a fast-paced, iterative product development process.
• Experience in leveraging AI to scale high-quality content is highly desirable.

Nice To Haves

• A strong desire to learn and grow with the company.
• A team-first mindset that prioritizes the success of the company.
• Resilience and adaptability in response to changes and challenges.
• Proactivity in solving problems and identifying opportunities to improve.

Responsibilities

• Define and evolve StubHub’s content standards—including voice & tone, style guides, and integration with design systems—to systematically raise content quality and consistency across the product experience.
• Exercise strong product thinking—collaborating with design, product, and engineering to define product strategy and shape user experiences for business-critical initiatives.
• Lead content strategy and storytelling for key initiatives––shaping user flows, information architecture, in-product copy, and educational content.
• Drive the advancement and adoption of content creation tools and processes—including AI-assisted workflows—to improve efficiency and elevate quality at scale.
• Strengthen our localization approach to ensure clear and culturally attuned content in every market and language we serve.
• Partner with key stakeholders across communications, paid marketing, legal, and business operations to ensure a unified voice across the StubHub ecosystem.
• Coach and guide other designers to grow their skills, elevate their work, and contribute to a strong culture of craft.

Benefits

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees