Staff Content & Conversational Designer, AI

Grow Therapy-posted 3 months ago
$200,000 - $250,000/Yr
Full-time • Senior
New York, NY
251-500 employees
Ambulatory Health Care Services
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We're seeking a Staff Content & Conversational Designer, AI to define how language, interaction, and trust shape the future of mental health technology. This is a staff-level role for a content designer ready to establish frameworks, mentor peers, and ensure AI-powered experiences are clear, inclusive, and clinically trustworthy. You'll design at the intersection of UX writing, AI conversation design, and product strategy - helping us responsibly harness generative AI to improve access to care, reduce friction, and enhance engagement for millions of patients and providers.

  • Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety
  • Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency
  • Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts
  • Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation
  • Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform
  • Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy's mission and voice
  • Mentor other designers, champion inclusive practices, and influence design culture across the organization
  • Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust
  • 8-10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design
  • Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products
  • Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants)
  • Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context
  • Familiarity with prompt engineering, model training, or AI-generated content quality standards
  • Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments
  • In-house product experience required; healthtech or consumer-facing product experience preferred
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