Staff Cloud Engineer

CVS Health • Woonsocket, RI

3d

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Staff Cloud Engineer will be responsible for designing, implementing, and maintaining the infrastructure and services supporting the organization's operating systems. In this role, you will collaborate with cross-functional teams, architect solutions that ensure reliability, security, and scalability. The Staff Cloud Engineer's work will include automating infrastructure management, driving operational excellence, and enabling business agility through cutting-edge cloud solutions. This role demands a balance of strategic planning, hands-on engineering, and effective incident management to maintain high availability and business continuity. Additional Responsibilities Infrastructure Architecture & Operation Design and maintain secure, scalable cloud and on-premises (Kubernetes, VMWare, OpenShift Virtualization) infrastructures Collaborate with key stakeholders to identify platform requirements and architect resilient solutions across cloud environments Implement security controls aligned with industry standards (e.g., NIST, CIS, HIPAA) Oversee the implementation of Infrastructure-as-Code (IaC) tools like Terraform or Ansible to ensure consistent infrastructure deployments Automation & Optimization Develop automation to streamline the provisioning, management, and maintenance of infrastructure resources Automate at least 50% of all L1 support tickets to enable more efficient operations Build and maintain monitoring frameworks to ensure continuous observability and performance tracking of Linux and cloud systems Spearhead efforts to retire legacy systems and standardize tools across 25% of Tier 1 applications Incident Management & Support Provide Level 4 incident response and lead root cause analysis for critical issues to ensure rapid resolution and minimal downtime Coordinate with operations and security teams during incident responses and vulnerability management Participate in on-call rotations to maintain infrastructure availability and support escalations Innovation & Continuous Improvement Evaluate new technologies and recommend improvements to enhance scalability and reduce costs Drive efforts to modernize infrastructure by automating software deployments and updates, accelerating delivery cycles Reduce production support labor hours by 35% through process improvements and self-healing solutions Documentation and Knowledge Sharing Maintain up-to-date documentation for automated solutions and infrastructure configurations Mentor junior engineers and promote a continuous learning culture within the team

Requirements

• 7+ years of experience in cloud infrastructure design, implementation, and operations
• 5+ years of experience in a public cloud platform (AWS, Azure, GCP) and private cloud technologies (e.g., VMware, RedHat OpenShift Virtualization)
• 5+ years of experience with technologies (Helm, Kustomize, Github, Docker, ArgoCD, and Kubernetes) and configuration management tools (e.g., Terraform, Ansible, PowerShell)

Nice To Haves

• Experience automating workflows and processes for infrastructure as code
• Knowledge of DevOps principles, microservices, and container orchestration tools like Kubernetes
• Certifications in Data Science, Big Data Engineering, or Cloud Technologies (AWS Solutions Architect, Azure Administrator, etc.)
• Proficiency in scripting languages (Python, Bash, PowerShell) to automate infrastructure tasks.

Responsibilities

• Design and maintain secure, scalable cloud and on-premises (Kubernetes, VMWare, OpenShift Virtualization) infrastructures
• Collaborate with key stakeholders to identify platform requirements and architect resilient solutions across cloud environments
• Implement security controls aligned with industry standards (e.g., NIST, CIS, HIPAA)
• Oversee the implementation of Infrastructure-as-Code (IaC) tools like Terraform or Ansible to ensure consistent infrastructure deployments
• Develop automation to streamline the provisioning, management, and maintenance of infrastructure resources
• Automate at least 50% of all L1 support tickets to enable more efficient operations
• Build and maintain monitoring frameworks to ensure continuous observability and performance tracking of Linux and cloud systems
• Spearhead efforts to retire legacy systems and standardize tools across 25% of Tier 1 applications
• Provide Level 4 incident response and lead root cause analysis for critical issues to ensure rapid resolution and minimal downtime
• Coordinate with operations and security teams during incident responses and vulnerability management
• Participate in on-call rotations to maintain infrastructure availability and support escalations
• Evaluate new technologies and recommend improvements to enhance scalability and reduce costs
• Drive efforts to modernize infrastructure by automating software deployments and updates, accelerating delivery cycles
• Reduce production support labor hours by 35% through process improvements and self-healing solutions
• Maintain up-to-date documentation for automated solutions and infrastructure configurations
• Mentor junior engineers and promote a continuous learning culture within the team

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees