Staff Cloud Capacity Engineer

ServiceNow • Austin, TX

276d

About The Position

As a Staff Engineer within Global Cloud Services, you will play a key role in guiding customers through new platforms. You will be responsible for managing greenfield projects, utilizing new technology stacks, and driving the long-term adoption and optimization of new platforms we are building for Data Center customers. This includes collecting requirements, conducting demos, gathering customer and stakeholder feedback, and meeting project milestones across multiple quarters. With a strong focus on technical relationships and strategic consulting, you'll ensure successful implementation, while leveraging your expertise to engage with both technical and non-technical stakeholders for measurable customer success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Bachelor's degree in computer science, Information Technology, Mathematics, or a related field, or equivalent professional experience.
• 6+ years of experience in a technical support or professional services role within the technology industry.
• Strong expertise in deploying and operating Kubernetes in lab and production environments.
• Ability to drive architectural discussions and influence technical decisions to streamline and simplify infrastructure.
• Participation in compliance audits and ensuring proactive meeting of controls.
• Ability to investigate and discover solutions independently.
• Comfortable building and maintaining Linux-based systems through automated tooling such as Terraform, Cobbler, Puppet, Ansible, etc.
• Comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc.
• Comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby.
• Working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Excellent oral and written communication skills.
• Ability to work for extended hours in front of a computer to design, maintain, and troubleshoot computer systems.

Responsibilities

• Write and maintain software-defined declarative infrastructure, at scale.
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Participate in customer onboarding and activation processes to ensure a smooth and effective transition to our platform.
• Advise customers on best practices and strategies for leveraging our next generation technology to meet their business objectives.
• Identify opportunities for clients to optimize costs, expand the use of solutions, and drive adoption of new features.
• Conduct training sessions, workshops, and knowledge transfer sessions to educate clients on the capabilities and features of our technology.
• Develop and maintain technical documentation, guides, and tutorials to support customers and internal teams.

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree