Staff Business Solutions Engineer, BizTech

Airbnb • San Francisco, CA

242d • $160,000 - $200,000 • Hybrid

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Collaboration Products team is responsible for managing the tech stack and ecosystem of our core collaboration technologies for Airbnb employees across the globe. Our mission is to deliver a streamlined, cloud-based collaboration tech stack that enables our collaboration capabilities for Airbnb teams so that we can collaborate effectively as we live and work anywhere in the world.

Requirements

• Strong communication and analytical skills to effectively work with business users.
• Ability to independently complete individual tasks to achieve team and stakeholder goals.
• Focus on results, data to measure performance, and interpersonal skills to build trust and alignment.
• Experience with SaaS technologies and AI-driven solutions.

Responsibilities

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities; serve as a liaison between business and technology.
• Understand technology capabilities required to support business needs, with a focus on leveraging AI to enhance productivity and creativity.
• Develop and maintain a technology roadmap by proactively communicating and collaborating with cross functional business and technical stakeholders.
• Lead business requirements gathering sessions and analyze key business processes and requirements, incorporating AI solutions where approved and applicable; work to gain approvals as new AI use cases emerge.
• Gain an in-depth understanding of business processes, use cases, requirements, system integrations, reporting, and data flow, including AI-enhanced processes.
• Drive productivity and creativity by improving existing processes or implementing new business processes including AI-driven technology solutions when appropriate.
• Collaborate closely with technical lead and engineers to translate business requirements into technical designs and solutions incorporating AI capabilities as appropriate.
• Work with business users to document, manage, and prioritize bug fixes and enhancements, including those related to AI functionalities.
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions.
• Support product development and release lifecycle by working with technical lead and engineers to test and release new system functions, ensuring on-time delivery of new products and features, including AI-driven enhancements, and assisting with new releases and approving all User Acceptance Testing.
• Participate in sprint planning, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time.

Benefits

• Base pay range of $160,000 - $200,000 USD.
• Bonus eligibility.
• Equity options.
• Employee Travel Credits.

What This Job Offers

• Career Level: Mid Level
• Industry: Accommodation