The Staff Data & Automation Engineer plays a key role in Customer Operations by designing and implementing data pipelines, automation workflows, and integrations that streamline operations and make it easier for customers to do business with Alkami. This role is responsible for removing friction from processes, improving efficiency, and ensuring customers have seamless access to the information and support they need across platforms like JIRA, SupportLogic, Gainsight, Xyleme, Workato and Smartsheet. By leveraging automation and data-driven decision-making, this role helps enhance the customer experience (CX), optimize service delivery, and enable faster, more effective customer interactions. Above all, this role keeps the Customer as our North Star, ensuring that every automation and data initiative simplifies engagement, reduces response times, and improves overall satisfaction.