Staff Augmentation Technician

Sourcepass•Denver, CO

2d•$90,000

About The Position

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Staff Augmentation Technician will serve as a dedicated technical partner to the client’s internal IT team, providing expert support across their Microsoft cloud environment. This role focuses on high-level escalation assistance, environment oversight, strategic guidance, and project collaboration. The engineer will identify improvement opportunities, advise on best practices, and support operational initiatives that enhance security, efficiency, and productivity within the Microsoft ecosystem. This is a full-time temporary position supporting a single client. The initial assignment is anticipated to last six months. At the company’s discretion, the assignment may be extended or the individual may be considered for a regular, full-time position based on business needs and performance. Onsite travel very limited, as-needs basis & dependent on availability. All travel and expenses to be covered by the client in event of travel. The client’s operating hours are 8:00 AM – 5:00 PM MDT. The salary for this position is $90,000+ (negotiable based on experience).

Requirements

5–7+ years of senior-level experience with Microsoft cloud technologies.
Deep expertise in Azure AD/Entra, Intune, Microsoft 365, Teams, and Exchange Online.
Strong troubleshooting ability in a Tier 3 or consulting environment.
Excellent communication skills for working directly with an internal IT team.
Ability to strike the right balance between hands-on engineering and advisory partnership.

Nice To Haves

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications are desirable.

Responsibilities

Escalation Support Act as the senior escalation point for Microsoft-related issues the client’s internal helpdesk cannot resolve.
Troubleshoot advanced problems across: Microsoft 365 Azure AD / Entra ID Intune Teams Exchange Online
Provide guidance and work alongside the internal team to fully resolve issues.
Ensure knowledge transfer so the internal helpdesk continues to grow capabilities.
Environment Oversight Provide expert oversight and recommendations on the client’s Microsoft cloud environment.
Identify configuration gaps, inefficiencies, or risks — and propose practical solutions.
Offer ongoing environmental recommendations without taking on compliance, audit prep, or full administrative accountability.
Initial Environment Review Conduct a high-level assessment of the client’s Microsoft environment.
Identify improvement opportunities in: Security posture Identity and access Endpoint/Intune management Collaboration (Teams/SharePoint) Operational efficiency
Produce a prioritized list of actionable short- and medium-term recommendations.
Project & Initiative Support Co-develop improvement initiatives with the client’s IT leadership team.
Support initiatives such as: Conditional Access & MFA optimization Streamlining Intune device and compliance policies Enhancing Teams/SharePoint governance and workflows Advising on data protection, backup, and recovery approaches
Provide hands-on support where appropriate, while empowering the internal team to execute.
Forward-Looking Guidance Stay up to date on Microsoft cloud product changes and roadmap updates.
Advise the client’s IT leadership on new features, enhancements, or strategic opportunities.
Suggest practical ways to improve productivity, security posture, and cloud efficiency.