Staff Associate (Part-Time)

NorthStar Memorial Group • Decatur, IL

77d • $15 - $18

About The Position

NorthStar Memorial Group is seeking a Staff Associate at Graceland/Fairlawn in Decatur, IL. Our staff associates assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Requirements

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Benefits

• $15.00-$18.00/hr.

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Number of Employees: 1,001-5,000 employees