Staff Assistant/Team Lead (In-Store Sales and Customer Service)

AAA • Midlothian, VA

290d • $20 - $25 • Remote

About The Position

Join our team and be part of a dynamic retail environment where every interaction counts. As a Staff Assistant/Team Lead, you will play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you'll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.

Requirements

• At least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain within 6 months of employment.
• High School Diploma/GED.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Support the Retail Manager by leading associates and enhancing the store's success.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Benefits

• No Sundays: Enjoy a consistent schedule with no work on Sundays.
• Convenient Hours: Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week.
• Celebrate eight paid holidays throughout the year.
• Accrue over three weeks of paid time off during your first year.
• Paid time off to volunteer.
• Competitive Compensation: Starting base compensation of $20.15 to $25.71 hourly.
• Monthly incentive plan tailored to reward individual performance.
• Complimentary AAA Premier level membership benefits.
• Comprehensive benefits package including Medical, Dental, Vision, and Prescription Coverage.
• Tuition reimbursement program.
• Company-matched 401(K) plan, up to 7%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED