Staff Assistant, Program & Services

Forsyth Technical Community College-posted about 1 year ago
Part-time • Entry Level
Winston-Salem, NC
Educational Services
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The Part-Time Staff Assistant at Forsyth Technical Community College plays a crucial role in supporting student achievement and success from recruitment through graduation. This position involves coordinating and supporting administrative duties for the center/campus and providing essential support services for the Associate Dean for Program and Services. The Staff Assistant will ensure effective daily operations by maintaining accurate records and adhering to institutional policies.

  • Perform receptionist duties and assist in the daily supportive operation of the center/campus.
  • Prepare, receive, and communicate information from administrators and instructors.
  • Prepare and disseminate routine correspondence as needed.
  • Assist in creating and updating spreadsheets, databases, and records.
  • Perform data entry using PC software and the college's academic and administrative software.
  • Keep classroom assignments and directory current.
  • Assist the Associate Dean in preparing and maintaining payroll and budget information as needed.
  • Enter student or client service data into the relevant databases or tracking systems.
  • Keep attendance logs and track participation in center events and services.
  • Assist in generating and compiling reports on center usage and student engagement.
  • Perform general clerical duties such as duplicating material, word processing documents, typing forms, updating announcements, and keeping minutes of staff meetings.
  • Assist with student or customer information inquiries.
  • Handle and route in-person, phone, and mail inquiries from students and the public.
  • Assist with the scheduling of off-campus groups as needed.
  • Maintain notebook/electronic scheduling of special events on activities college-wide.
  • Coordinate and assist with special activities such as luncheons and advisory board functions.
  • Perform cashiering duties at appropriate centers when applicable.
  • Use positive, customer-friendly communication techniques to foster open communication with all internal and external customers.
  • Adapt to changes in work schedule as needed to meet customer and center needs.
  • Develop a professional development plan approved by the supervisor.
  • Attend all required department, division, and college-wide meetings.
  • Participate in college-wide activities as applicable.
  • Assist in planning meetings as directed by the Associate Dean.
  • Associate degree or higher from an accredited college.
  • One year or more of related experience and/or training.
  • Demonstrated ability to use personal computer, printer, copier, phone system, fax, and other standard office equipment.
  • Notary Public certification or willingness to obtain.
  • Three years or more of related experience in customer service or an educational institution.
  • Experience in the North Carolina Community College System.
  • One year or more of clerical experience.
  • Flexible schedule
  • Professional development opportunities
  • Supportive work environment
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