Staff Applications Operations Engineer

GE Aerospace • West Chester, PA

12h • $112,000 - $165,000

About The Position

Responsible for supporting and maintaining critical applications and related data processing platforms and services. Also responsible for application and platform SLA's against operational commitments. Responsible for application security & compliance, ensuring application & data integrity. Responsible for a large or multiple components of a domain, product, program, or a pod. Job Description Roles & Responsibilities: In this role, you will: Be responsible for providing operational leadership to support and maintain critical applications, data pipelines, processing platforms, and services. Partnering with users and product team to understand their application product operational needs; translate these into a support model for multiple products. Partnering with business and product team to define and tracks KPIs. Communicates operational status to users and leadership. Drives resolution of escalated items. Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise Develop availability measures that align with consumer experience to accurately assess the usability of crucial services Develop automated monitoring to address potential problems before they result in a service interruption Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages Develop response plans to potential failure points and evaluate effectiveness during planned tests Drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture Subject matter expert in processes and methodologies with ability to adapt and improvise in various situations. Expert in navigating through ambiguity and prioritizing conflicting asks. Provide technical coaching and direction to more junior teammates Other Skills: Change Agent - Proactively learns new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add value and capability to GE. Builds rapport with the team and gets buy-in for ideas. Drives stakeholder understanding and acceptance of new ideas in their business. Participates in change programs by planning implementation activities with other change champions. Implements monitoring and feedback systems. Solicits ideas for improving primary business processes. Collaboration - Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to resolve problems. Proactively coaches and/or mentors others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization. Comfort in Ambiguity - Identifies when additional information is needed from customer/manager/stakeholder and asks relevant questions to obtain it. Delivers solution(s) where additional information may not be needed or available, while clearly stating any underlying assumptions. Communicates status. Evaluates data sets to determine possible value or steps to create value. Communication - Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of customer issues, identifies potential problems or conflicts and resolves them when necessary. Explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one’s own knowledge. Consulting - Provides options and counsel. Drives dialogues that produce new perspectives and substantial innovation, enhancements and analysis of consequences. Consults on projects to fit systems or infrastructure, and project goals to their function, and vice versa. Provides risk-assessed options in relation to process enhancement and professional expertise. Consults on data or data infrastructure development projects and identifies when necessary to modify the solution. Curiosity/Creativity - Connects ideas and solutions from a broad array of sources (e.g., what other businesses are doing, brainstorming with others). Pilots new ideas and processes that have not been utilized before. Decision Making & Risk Management - Analyzes and interprets business strategy, policies, values, complex data patterns and relationships to make decisions regardless of incomplete and conflicting information and uncertain consequences. Makes benchmarked and researched recommendations with contingency plans in place for potential adverse consequences; takes responsibility for consequences of decision/risk. Lobbies business partners and subject matter experts for consensus in taking action that sets direction in at least one critical business function. Influence - Ensures group understanding of issues and presents rationale to affect outcomes. Resolves conflicting opinions through consensus. Uses appropriate facilitation techniques to gain agreement or move others to action. Problem Solving - Identifies future roadblocks and promotes data-based problem solving. Assesses & prioritizes problems in relation to organizational goals. Coordinates team's work and performance with broader organizational objectives and manages conflicts between them. Advises others in how to solve difficult problems.

Requirements

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 3 years of professional experience in Application Operations or IT
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job.
• Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Responsibilities

• Be responsible for providing operational leadership to support and maintain critical applications, data pipelines, processing platforms, and services.
• Partnering with users and product team to understand their application product operational needs; translate these into a support model for multiple products.
• Partnering with business and product team to define and tracks KPIs.
• Communicates operational status to users and leadership.
• Drives resolution of escalated items.
• Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise
• Develop availability measures that align with consumer experience to accurately assess the usability of crucial services
• Develop automated monitoring to address potential problems before they result in a service interruption
• Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
• Develop response plans to potential failure points and evaluate effectiveness during planned tests
• Drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse
• Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture
• Subject matter expert in processes and methodologies with ability to adapt and improvise in various situations.
• Expert in navigating through ambiguity and prioritizing conflicting asks.
• Provide technical coaching and direction to more junior teammates

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level