Staff Applications Engineer

Broadcom • San Jose, CA

1d

About The Position

Broadcom’s Core Switching Group (CSG) is the industry leader in cutting-edge networking ASICs such as the Tomahawk, Trident, and Jericho families of switching and routing chips, and Thor Ultra, the industry’s first 800G AI Ethernet Network Interface Card (NIC), capable of interconnecting hundreds of thousands of XPUs to drive trillion-parameter AI workloads.

Requirements

• BS in Computer Science or Engineering with 8+ years of experience or MS with 6+ years of experience, and experience or skills in the following areas:
• Strong proficiency in modern programming languages (for example, C, Python, or Javascript).
• Hands-on experience working with LLM APIs, prompt engineering, and an understanding of RAG architectures.
• Ability to analyze a complex manual process and design an AI-enhanced workflow to improve it.
• A natural curiosity to dig into code and specifications to find answers independently.
• Ability to champion significant projects, programs and business initiatives.

Nice To Haves

• Experience with Vertex AI, Dialogflow CX, and BigQuery analytics management is beneficial.
• Experience with networking protocols and high-end networking chips is desirable.

Responsibilities

• Facilitate the use of modern AI code-assist tools to augment the customer support workflow, for example, using these tools to debug complex customer issues involving our Switch Development Kit (SDK).
• Enhance our customer support tools and processes with a focus on both customer-facing and internal capabilities such as customer self-service and agent assist tools.
• Perform LLM testing, search optimization, and prompt engineering.
• Lead meetings with other AEs to solicit feedback and facilitate sharing of enhanced support workflows and AI-enhanced use cases.

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave and vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level