St. James Hotel - Front Desk Manager

Red Wing Shoe Company • Red Wing, MN

125d • $46,400 - $62,600

About The Position

As the Front Desk Manager at the historic St. James Hotel, you'll be the face of guest engagement and play a key role in creating memorable experiences for every guest. This leadership position oversees the Front Desk team and ensures seamless operations, exceptional service, and a welcoming environment that reflects our tradition of hospitality.

Requirements

• 3-5 years of progressive Front Office or Rooms Division experience, including at least 1-2 years in a leadership role.
• Strong leadership skills with the ability to motivate and hold team members accountable.
• Excellent communication and problem-solving abilities.
• Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
• Flexible schedule availability, including evenings, weekends, and holidays.

Nice To Haves

• Degree in Hospitality, Business, or related field.
• Experience in boutique or historic hotels.
• Knowledge of hotel revenue strategies and occupancy management.
• Bilingual or multilingual skills.
• Familiarity with Red Wing and surrounding areas.

Responsibilities

• Lead daily Front Desk operations, including check-in/check-out, reservations, and concierge services.
• Anticipate guest needs, resolve concerns quickly and professionally, and create personalized service moments that build loyalty.
• Recruit, train, and mentor a high-performing team of guest service associates.
• Collaborate with Sales and Reservations to maximize occupancy, implement upsell programs, and support revenue goals.
• Ensure adherence to hotel policies, brand standards, and service protocols.
• Serve as Manager on Duty as needed, supporting overall hotel leadership.
• Analyze guest feedback and operational data to identify service improvements and innovations.

Benefits

• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life and disability insurance.
• Generous paid time off and holidays.
• 401(k) match.
• Employee discounts.
• Free EAP services.
• Financial planning assistance.
• Well-being coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree