SSVF Outreach Coordinator–Region 1

The Salvation Army USA Central Territory • Peoria, IL

98d

About The Position

The SSVF Outreach Coordinator is a member of the Supportive Services for Veteran Families (SSVF) Team. The goal of the SSVF Outreach Coordinator is to form relationships with community/service organizations throughout the catchment area to provide information regarding the Supportive Services for Veteran Families program in order to identify Veteran/families who qualify for the SSVF program. Working closely with the Department of Veteran Affairs to ensure compliance with the SSVF guidelines, the SSVF Outreach Coordinator makes appropriate referrals to the SSVF Prescreen team. The SSVF Outreach Coordinator advocates for participants to receive appropriate services related to specific needs and assists with the overall quality assurance of the SSVF program. The SSVF Outreach Coordinator supports Veterans through active engagement leading to increased willingness to engage in programs and services.

Requirements

• Possesses a minimum of a bachelor’s degree in related field or experience with direct service to marginalized populations, or a person with lived experience.
• Advanced degree in social work, counseling or human services is ideal.
• Previous experience with social services and/or homeless programs.
• Experience working with Veterans and families.
• Valid Driver’s license/MVR clearance.
• Veteran status preferred.

Nice To Haves

• Willing to promote the mission of The Salvation Army.
• Able to work with individuals of diverse legal backgrounds.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrates ability to use computers and proficiency in Microsoft Office software and HMIS system.
• Must maintain and execute confidential information.
• Knowledge of services, policies, and procedures related to Salvation Army processes.
• Excellent customer service and communication skills.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• Team player, self-starter, and perform well with minimum supervision.
• An ability to work with confidential material.
• A decision-making approach that uses good judgment.

Responsibilities

• Identifies locations frequented by potential Veteran applicants and conduct regular outreach to those sites as needed.
• Engages and builds rapport with target population.
• Researches possible meeting space within the community that is safe and convenient for participant meetings and programs.
• Assists in providing appropriate referrals for the individuals not eligible for SSVF services.
• Refers appropriate, qualified Veterans/families to the SSVF Prescreen team for prescreen eligibility.
• Provides guidance and support to community volunteers working with the program.
• Utilizes coaching, motivational interviewing and harm reduction strategies to support movement to financial accountability and sustainability.
• Coordinates/participates in CoC meetings, By-Name-List Meetings, Prescreen/VA Case Conferencing Meetings.
• Assists staff with in-person meetings with Veterans to support engagement and safety.
• Maintains a strong understanding of the various Salvation Army programs offered to provide resources to Veterans.
• Participates in the quality assurance activities regarding the SSVF program (CARF). Tracks and reports unmet needs of participants and their families.
• Assists in the documentation regarding the effectiveness of service delivery using consumer, case management and community resource feedback.
• Participates in other program and outcome evaluation activities.
• Provides ideas for programmatic specific to educational needs of participants. Conducts programs as needed.
• Assists in the overall monthly statistical data collection with regard to the SSVF program and submits to Supervisor and/or Director of Veteran Services/SSVF Program Manager.
• Maintain compliance in The Salvation Army’s 'Safe from Harm' Certification.
• Complies with all applicable training requirements, company safety, personnel and operational policies and procedures.
• Participates in training and workshop program as requested by Supervisor and/or Director of Veteran Services/SSVF Program Manager.
• Performs other duties as assigned as related to the SSVF program.
• Interfaces with community organizations and other social service groups to educate providers on the Supportive Services for Veteran Families (SSVF) program.
• Forms relationships with community professionals/service organizations to assist in the identification of Veteran/families who are eligible to participate in the SSVF program.
• Participates in Stand Down and other VA/community outreach activities.
• Maintains working relationships with Veteran assisting organizations including Veteran Affairs, Veteran Assistance Commissions, Veteran Service Officers, etc.
• Maintains positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors.

Benefits

• Medical, dental, vision, hearing, disability and life insurance.
• Flexible spending accounts.
• 403(b) retirement accounts.
• Company-funded defined contribution (pension) plan.
• Generous time off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree