SSVF Case Manager
About The Position
The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCAâs Specialized and Integrated Services Division. Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I. This position assists in connecting families to supportive services to help ensure success in permanent housing. This position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. SSVF case managers will provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist. The YWCA has a reputation for providing culturally competent services with particular emphasis on serving homeless and low-income families. Valuing diversity and championing anti-racism policy in program delivery are core values.
Requirements
- BA in social services or related field and/or a minimum (3) yearsâ experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans.
- Knowledge and experience in providing services to Veterans.
- Experience with crisis intervention and case management.
- Experience working with homeless families/individuals
- Knowledge of family dynamics.
- Experience working with persons who have chemical dependency and mental health issues.
- Knowledge of and experience working with persons who have experienced domestic violence.
- Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County.
- Must be able to travel independently throughout King County.
- Ability and willingness to work as part of team and independently.
- Values diversity and provides culturally competent services.
- Veterans are encouraged to apply.
Responsibilities
- Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services.
- Provide links to housing and housing stability resources.
- Build relationships with landlords/property managers.
- Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process.
- Work in collaboration with other social service providers in the community.
- Assess the strengths and challenges of the client family and assist family in developing housing stability goals and individual goal plans and action steps.
- Provide or ensure provision of life skills training and support when needed.
- Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
- Conduct home visits to ensure housing stability.
- Accurately and thoroughly document performance of all of the tasks above.
- Meet regularly with SSVF staff to help ensure success for the families and the program.
- Attend meetings with human service providers and other public functions as related to the SSVF program.
- Help with administrative support of the program through regular reporting and record keeping as directed.
- Show demonstrated ability to interact with people of different cultures and promote social justice.
- Perform other duties as assigned.
Benefits
- Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
- At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment, employees are eligible to participate in the YWCA Retirement Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
