SSI Construction Manager

THE TAYLOR GROUP INC•Bessemer, AL

5h•Onsite

About The Position

Taylor Sudden Service Construction Equipment provides exclusive worldwide distribution of genuine OEM parts and service for Hyundai, Bell, Sakai and Fecon equipment marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians; SSI Construction Equipment is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927. Job Summary: The SSI Construction Manager oversees the daily operations of the construction location and reports directly to the General Operations Manager of Sudden Service Inc. This role includes managing employees, ensuring quality customer service, optimizing service processes, and overseeing the maintenance and repair of customer equipment. The ideal candidate will have strong leadership skills, a technical background in construction equipment, and a commitment to operational excellence and customer satisfaction. The Manager is required to have a thorough knowledge of company policies and practices affecting customer service work. He or she may be required to accompany a Taylor salesperson assigned to his/her territory to visit customers to enhance the sale of Taylor products and often serves as a consultant on customer problems and may perform field service work him/herself, especially in making estimates on major repair jobs. The SSI Construction Manager needs to have knowledge of the Taylor product line and the parts, assemblies, components, accessories, and attachments and is familiar with the applications in the field.

Requirements

Strong understanding of generator equipment, including troubleshooting and maintenance.
Excellent leadership, communication, and customer service skills.
Strong mechanical, technological, analytical, problem-solving skills.
Ability to work under pressure and multitask.
Experience in a service or operations management role, preferably in the industrial or construction equipment sector.
Proven experience in managing teams and service workflows.

Nice To Haves

Thorough knowledge of Taylor products preferred.
Bachelor's degree preferred

Responsibilities

Plan, coordinate, and supervise all business activities, including but not limited to scheduling, work order management, and logistics.
Ensure time and efficient repair and maintenance customer equipment.
Maintain compliance with company standards, safety regulations, and industry best practices.
Act as the main point of contact for customers when needed.
Ensure high levels of customer satisfaction through service excellence and responsiveness.
Hire, train, and manage a team of service personnel, including technicians, parts and service sales representatives, and support staff.
Promote a culture of accountability, teamwork, and continuous improvement.
Maintains facilities and equipment for receiving, storing, and issuing parts.
Oversee inventory control of parts and equipment.
Ensure proper maintenance and calibration of tools and service vehicles.
Prepares and submits period reports on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files.
Monitor and analyze service metrics like response time resolution rate, and customer satisfaction, taking initiative to drive improvement.
Develop and manage the service center budget.
Monitor costs, pricing, labor efficiency, and service revenue to achieve profitability targets.
Generate reports on operational performance, costs, and customer metrics.
Other duties as assigned.