SSA Respite Liaison

Heading Home•Albuquerque, NM

12d

About The Position

The Respite Liaison provides administrative and client-focused support for the respite care program. This role is responsible for tracking medical appointments, coordinating transportation for respite clients, and serving as the central point of contact between partnering hospitals, clients, and assigned case managers. The Liaison ensures client satisfaction through consistent follow-up and communication.

Requirements

High School Diploma or GED
A Minimum of four (4) years of experience working with the unhoused population
Practical experience in customer service or a related field
Prior experience working with individuals experiencing homelessness and mental illness
Training in de-escalation and trauma-informed care
Excellent verbal and written communication skills
Strong interpersonal skills
Excellent driving record
Able to efficiently navigate driving in the Albuquerque area.
Ability to build rapport with diverse populations
Ability to work collaboratively with residents, staff, and service providers
Strong organizational and time-management skills
Ability to manage multiple tasks and meet deadlines
Attention to detail and ability to maintain accurate records
Ability to remain composed in challenging situations
Proficiency in Windows, Word, and Outlook
Experience with data entry and file management
Reliable and dependable
Maintain a clean, organized workspace
Valid Driver’s License and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Responsibilities

Coordinate with hospitals, doctors’ offices, and community providers to secure resident appointments.
Maintain a daily, weekly, and monthly calendar of all resident appointments.
Manage and provide transportation when needed for residents to medical and service-related appointments.
Maintain accurate resident counts and documentation
Conduct daily check-ins with residents
Advocate for resident needs and address concerns promptly
Maintain regular communication with AOC case managers
Enforce resident policies and procedures
Perform other duties as assigned
Always represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality.
Attend all staff and agency meetings as required.
Maintain professional boundaries with clients and staff.
Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.