SRE / Production Engineer - Hybrid/Remote

Kforce • Greenwood Village, CO

34d • Hybrid

About The Position

We are seeking a skilled SRE/Production Support Engineer to join a high-performing team supporting customer-facing self-service applications. This role focuses on production support, triage, and root cause analysis, acting as the ultimate technical escalation point for production and systemic defects. The ideal candidate is data-driven, analytical, and technically strong, with experience in triaging production issues and collaborating across product, development, and operations teams to ensure system reliability and optimal customer experience.

Requirements

• 3-5 years of experience in production support, application troubleshooting, or SRE roles
• Experience with Jira and Chalk (or similar tools) for tracking and managing defects
• Production triage experience, especially for customer-facing applications (telecom or self-service portals a plus)
• Hands-on experience troubleshooting API, REST, and GraphQL calls with log/data analysis
• Knowledge of the Software Development Lifecycle (SDLC)
• Strong investigative and analytical skills, capable of performing deep data analysis to identify root cause
• Self-starter, capable of independently investigating and resolving complex issues
• Strong communication skills, able to work effectively with cross-functional teams
• Comfortable working in a fast-paced, customer-focused environment
• Proficiency in Splunk, Elasticsearch, Kibana, and Datadog for backend debugging and monitoring

Nice To Haves

• Experience with CI/CD pipelines
• Customer support or telecom industry experience
• Basic SQL knowledge (e.g., AWS Athena)

Responsibilities

• Perform root cause analysis for all customer-facing application issues in production
• Serve as the technical escalation point for production and systemic defects
• Collaborate with cross-functional teams including product, development, and operations to triage issues, monitor systems, and manage defects
• Assess technical debt and provide general operational support
• Troubleshoot and debug API, REST, and GraphQL request/response data, leveraging Splunk, Elasticsearch, and Kibana
• Monitor applications and infrastructure using Datadog and similar monitoring tools
• Track defects and document findings using Jira, Chalk, or similar tools
• Align work with the Software Development Lifecycle (SDLC)
• Participate in on-call rotation (primarily daytime, typically one week per rotation), with offshore coverage handling nights and weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees