SRE Engineer (Full Time; Multiple Openings)

RingCentral•Denver, CO

About The Position

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for: Responsible for production software deployments and be the go-to person for our SRE team for the ongoing 24x7 support of our RingCentral's production system.

Requirements

U.S. Master’s degree in Computer Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Computer Engineering or a related field plus five (5) years of related experience, is required.
Experience with Python, Bash, Go, Terraform, Ansible, Amazon Web Services (“AWS”), Google Cloud Platform (“GCP”), Kubernetes, GitLab, DNS, Docker, CI/CD, TCP/IP networks, Linux, SRE principles, DevOps practices, system automation, and monitoring tools is required.

Responsibilities

Take part in ongoing support for production environment on-call responsibilities (based on team’s schedule rotation) to ensure continuous availability and quick response to issues in production
Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability
Participate in service capacity planning, software performance analysis, and system tuning to ensure system resilience
Design, consult, replatform, and re-factor the observability of current cloud infrastructure
Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI
Collaborate with adjacent teams (Operations, SRE) responsible for underlying infrastructure and other RC products
Conduct blameless post-mortems to learn from incidents and prevent future ones
Develop and test disaster recovery plans and runbooks to ensure business continuity
Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits
Participate in evening shifts to deliver changes to production within maintenance windows

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Wellness programs including 1:1 coaching and meditation guidance
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Parental support for children with developmental and learning disabilities
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program