Sr. Workforce Scheduler, AWS Central Support

Amazon • Seattle, WA

376d • $66,800 - $142,800

About The Position

The Sr. Workforce Scheduler at AWS Central Support is responsible for managing the end-to-end scheduling lifecycle and ensuring optimal site performance. This role involves maximizing resource efficiency, analyzing scheduling factors, and maintaining communication with operations teams to adapt to changing demands. The Scheduler plays a crucial role in workforce management by creating schedules that align with forecasted staffing needs and ensuring that the right engineers are available at the right times.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Knowledge of workforce management principles and strategies, and tools such as IEX or Aspect

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Demonstrated decision making and problem solving skills
• Advanced skills using Microsoft Excel in a business environment

Responsibilities

• Regularly generate schedules to maximize resource efficiency
• Statistical knowledge and experience with forecasting techniques
• Ensure that work shifts are updated on a timely basis with Operations
• Manage (approve/reject) time offs based on shrink goals
• Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) for visibility into future staffing
• Manage shift swap requests (approve / reject)
• Analyze various scheduling factors to determine optimal schedules and provide recommendations
• Maintain intra-day performance and hygiene reports
• Maintain data integrity in WFM systems
• Manage shift bids and assist managers with data for volunteer engineers on preferred shifts
• Inform operations and the broader WFM team of changes in incoming contact patterns
• Manage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments
• Real-time communication with WFM and operations when call outs or changes are needed
• Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators
• Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationships

Benefits

• Comprehensive medical coverage
• 401(k) retirement savings plan
• Employee discounts
• Paid time off
• Flexible work hours
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees