Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE

Holmes Murphy Insurance • Colorado Springs, CO

134d • $65,000 - $109,000

About The Position

We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states. This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement.

Requirements

• High school diploma; college degree preferred.
• 5+ years of adjusting property and casualty claims, including litigated claims.
• Prior agency, loss control or carrier experience preferred.
• Prior supervisory experience preferred.
• Active state specific Workers Compensation License required or the ability to acquire license within three months of hire.
• Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties.
• Proficient in claims processing procedures.
• Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.

Nice To Haves

• Technical designations encouraged, such as AIC and CPCU.

Responsibilities

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per 'Best Practices for Claims.'
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management.
• Recommend adjustments as needed.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing any inquiries.
• Maintain communication with customers and fronting carriers per 'CRS Communication Expectations' and 'Reportable' file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development and manage timesheets and compensation decisions.
• Coordinate training and maintain standardized processes for quality service.
• Facilitate regular team meetings and attend enterprise and leadership training.
• Conduct monthly performance meetings and quarterly team meetings.
• Set and monitor annual goals for staff.
• Participate in round tables, claim reviews, and Risk Control Workshops.
• Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
• Analyze performance data to implement necessary changes.
• Review all files at least every 90 days.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing.
• Generous time off practices in addition to paid holidays.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities.
• DE&I programs.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 11-50 employees