Sr. Web Manager

DocuSign-posted 3 months ago

$112,800 - $175,000/Yr

Full-time • Senior

Remote • San Francisco, CA

Professional, Scientific, and Technical Services

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We're looking for a hands-on Senior Web Marketing Manager to support the execution and continuous improvement of Docusign's global web presence. This role will drive continuous optimization, ensure timely initiative execution, will be an expert in website best practices and can effectively communicate with stakeholders within a fast-paced organization. In this role you can expect to be executing on daily content entry in our CMS Contentful for 17+ regions, deploying experiments and implementing personalization on our most visible web pages. This position is an individual contributor role reporting to Manager, Web Marketing Operations.

Review and update web content daily
Prioritize and execute multiple competing projects ensuring consistency with brand strategy and business objectives
Assist in triaging all new tasks for the website operations backlog, and work with stakeholders to gather missing information and requirements when needed
Scope and deploy projects together with the Product and Program Owner and work on documentation to deliver fully defined tasks to the development team
Understand localization best practices and translation workflow tooling
Work with production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholders
Plan and lead meetings with cross-functional teams
Update and maintain WebOps process documentation
Deliver projects on time ensuring business requirements and web standards are met
Lead experimentation and A/B testing efforts to test and validate hypotheses, ensuring continuous optimization of the website
Build scalable processes and workflows that enable rapid execution and cross-functional alignment
Optimize existing processes for scalability, recognize opportunities for improvements, and be a key Web stakeholders for marketing web technologies being implemented or enhanced
Write and maintain consistent documentation; reserves time to ensure Confluence is up to date
Possess a deeper understanding of Contentful's content model and information architecture, collaborating with engineering to ensure all new and updated modules meet internal WebOps requirements for scalability and velocity

8+ years related experience
Familiarity with content management system (CMS) platforms (Contentful)
Knowledge of collaboration tools and systems (Google Suite, Atlassian Suite/Jira, Slack, and Zoom)
Familiarity with website content localization and CAT tools (like Memsource/Phrase)

Experience owning the execution of the global web marketing strategy and roadmap, ensuring alignment with senior leadership and driving key initiatives to completion
Excellent written and verbal communication skills in English and strong interpersonal skills
A detail-oriented approach to content management and an ability to also keep an eye on the big picture
Ability to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple timezones
Uses advanced functional capabilities to complete both routine and non-routine work
Able to effectively advise less experienced team members in their work
Familiarity with Agile methodologies and the Scrum framework
Demonstrate strong project management skills, managing timelines, maintaining standard SLAs and involving contributing stakeholders at the right touch points to deliver experience on time
Humble ambition, with a consistent drive to win
Sees and understands patterns and appropriately connects the dots
Ability to take on stretch assignments and complete these to the standards expected

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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