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CrowdStrike is looking for a Senior VoIP Engineer to join the IT Network Engineering team. The person in this position will participate in a collaborative approach to expanding and supporting enterprise VoIP using proven design, optimization, and implementation skills. The successful candidate will also be responsible for presentations to team management and IT senior leadership. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, continually learning new technologies and processes, and solving difficult problems by thinking quickly and developing innovative solutions. This is a hands-on role for a motivated and professional individual. This role demands a highly focused and committed work ethic that supports the department in a variety of service- and support-related requests for IT customers. With a key focus on customer service, the position will ensure an outstanding VoIP user experience. The successful candidate will proactively identify opportunities for improving services and provide advanced support, including timely verbal and/or electronic problem status updates while carrying out incident resolution and investigating root cause.
