Sr. Vice President, Service Lines and Chief Ambulatory Care Officer

Stanford Health Care•Palo Alto, PA

26d•$140 - $185•Onsite

About The Position

The Senior Vice President, Service Lines and Chief Ambulatory Care Officer reports directly to the Chief Operating Officer and has executive responsibility for the strategy and operations of Stanford Medicine's Service Lines and the Ambulatory Care platform. The SVP is the key health system dyadic partner to Department Chairs within the School of Medicine to develop strategic plans and deliver outcomes for a portfolio of Service Lines in concert with the Stanford Medicine Integrated Strategic Plan. This SVP is the business leader for a portfolio of Service Lines and is accountable to manage the Service Lines' integration into the rest of the enterprise through necessary market development, revenue and expense management, and program growth, where indicated. The SVP ensures that the highest quality care and operational excellence is delivered across all service lines within the portfolio and partners with leaders across the system to achieve results. The Senior Vice President also serves as the Chief Administrative Officer of Ambulatory Care to lead the strategy of ambulatory care services across Stanford Medicine. In this role, the CAO serves as the key partner with the ACMO - Ambulatory Care to lead the governance of ambulatory care structures. The CAO has accountability for the overall success of Ambulatory Care by championing a seamless and coordinated system of care, inclusive of the following: ambulatory quality, patient access and service, health equity, physician and employee wellness, (employee health operation), program development and innovation, ambulatory/hospital transitions management, community partnerships, population health, and accountable care. . While the Ambulatory Care footprint includes various Service Lines, Destination Service Lines, Clinical Operations and Research/Education Programs, the CAO functions to convene all stakeholders and lead the overall success and system integration of the Ambulatory Care clinical platform. As a member of the senior leadership team, the SVP participates with the other Senior Vice Presidents, Chief Medical Officers and Executives in assisting with the overall management of the health system operations, system improvement, fiscal management, quality/safety and employee/physician experience to carry out the mission, vision, and annual goals of Stanford Medicine.

Requirements

Master’s degree in a work-related field/discipline from an accredited college or university
Ten years of progressive management experience and related work experience.
Passion for Results: Driving high standards for individual, team and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.
Ability to make a significant contribution to the organization’s overall effectiveness.
Coaching and Developing Others: Providing feedback, instruction, and development guidance to help others excel in their current or future responsibilities; planning and supporting the development of individual skills and abilities.
Ability to mentor senior management, faculty & staff in the principles of process and service transformation.
Establishing Strategic Direction: Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, and organizational values.
Ability to partner in the development and sustainment of goals, vision, and overall direction of the SL/DSL.
Driving Execution: Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
Ability to drive a culture of proactive, integrated, high quality care delivery with a focus on continuous improvement through innovation and transformation.
Identify, collect, and analyze data related to the internal and external environment as well as Service Line functioning; critically and comprehensively evaluate the Service Line’s processes, modes of care delivery and outcomes
Cultivating Networks: Initiating and maintaining strategic relationships with stakeholders inside and outside the organization (e.g. customers, peers, cross-functional partners, external vendors, and alliance partners) to advance business goals.
Evaluate current operational and referral trends in partnership with Business Development and Strategy to ensure continuous assessment of market opportunities to be presented to SL/DSL leadership
Ability to work comfortably with senior executives as well as faculty and staff who have various levels of education and expertise, understand their work patterns and partner to drive improvement.
Leadership skills to motivate cross-departmental performance.
Ability to High Impact Communications: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
Provide clear and concise information/presentations to Senior Executive Team
Ability to communicate and present in public forums.
Continuous Learning/Learning Agility: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Ability to quickly learn new tools and theories in process improvement/change management.
Strong expertise in Lean, JIT or Six Sigma techniques.
Commitment to life-long learning and improvement
Building Healthcare Talent: Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges
Ability to develop Directors and Managers.
Communicate and model the values of SHC through orientation, development, mentoring, performance counseling and evaluation of staff.
Plan and implement SHC strategies to promote effective recruitment, retention and development of diverse work teams.

Responsibilities

Develops and leads the implementation of strategic planning and governance structures for Ambulatory Care and a portfolio of Service Lines.
Consistently assesses performance and plans improvement to meet the mission, vision, and goals of the organization.
Leads development of patient access strategy and guides implementation activities that support strategic growth and improve efficiencies in access to care.
Partner in leading SHC’s population health and accountable care strategy and oversee care management operations
Develops and implements policies that guide and support the provision of services; ensures that policies and procedures are compatible with the function and goals of Stanford Health Care and which meet the external regulatory and statutory requirements
Leads Workforce Health & Wellness, the occupational and employee health enterprise for Stanford Medicine, partnering with leaders across all entities to deliver occupational health care and employee wellness initiatives
Develops quality performance imperatives and key processes that drive efficiency and customer satisfaction. Determines appropriate performance metrics.
Effectively ensures the maintenance of appropriate quality improvement and control programs in response to staff and patient feedback and internal standards of care and external requirements
Effectively provides direction and policy interpretation to VPs and Directors in managing their respective areas of responsibility; offers advice in handling special human resources matters and administrative concerns.
Ensures compliance with relevant licensing, regulatory, and accreditation requirements
Monitors and adheres to budget. Reviews variance reports and financial statements on a monthly basis, and provides justifications for variances or unusual expenditures
Represents Ambulatory Care and the Service Lines to the external market, as well as internally through the application of community relations and marketing activities.
Works through the leadership teams across all entities of Stanford Medicine to act as a resource to help improve access, reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions