Sr. Venue Technology Manager – East Region

TKO•Miami Gardens, FL

About The Position

We are seeking a highly experienced and qualified Sr. Venue Technology Manager for the East Region, with extensive experience managing technology for large-scale events. The On-site Technology Management Team will be crucial in successfully executing the Official Hospitality Program for the 2026 FIFA World Cup. This role will manage, supervise, and coordinate all activities of the Onsite Technology Functional Area. This includes managing personnel to design, configure, and implement hardware and software systems, as well as deploying and collecting computer hardware and software operating systems. This position reports to the Director of Event Technology. Recruit and manage multiple Venue Technology Managers across a cluster of venues. Work with the Venue Technology Managers in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at their assigned competition or non-competition venue(s). Contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by Technology are incorporated into the planning and execution of the technology needs of our Hospitality Venue Management teams and other FAs. Develop the overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure, to deliver a fantastic experience for our guests. Develop effective working relationships with incumbent venue teams and functional areas, general managers, technology managers, and other key venue stakeholders, including FIFA, 3rd-party vendors, and On Location. Collaborate with technology partners & suppliers, other functional areas, and incumbent venue teams to maintain a detailed installation schedule for their assigned venue(s), identifying priorities and ensuring all stakeholders understand them. Participate in technology support shifts within your clusters and other clusters throughout the US, Canada, and Mexico during Load-in, Load-out, and match days. Be the principal owner of all the technology needs for your Venue Cluster before, during, and after match days. Provide regular reports to senior management on the technology status at your venues for the duration of the project. Provide support to other functional areas within your cluster. Performs other duties as assigned.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
Minimum of 4 years of management experience in on-site/field technology support and project management, preferably in the ticket and hospitality industry with major sporting events.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Excellent communication skills, with the ability to communicate complex technology concepts to technical and non-technical teams.
End-to-end understanding of how an integrated set of technologies delivers a smooth and efficient venue experience for guests and staff.
Demonstrated success in delivering complex, mission-critical technology programs and managing operations through 3rd party vendors and large organizations.
Sound understanding of IT and/or telecommunications, including Wi-Fi, network cabling, and troubleshooting.
Experience in delivering production IT services within a high availability environment for successful delivery of SLA/OLAs.
Experience in managing third-party suppliers in a multi-vendor environment.
Proficient in desktop and mobile OS systems such as Windows, Mac OS, Android, iOS, and Linux, including MS Office 365.
Ability to work in a fast-paced, deadline-driven environment within a high-profile international project.
Fluency in both verbal and written English is required; proficiency in Italian is preferred.
Experience working in a technology role in previous medium to large-scale events such as World Cups and/or Commonwealth, Euros, and Olympic Games.

Nice To Haves

Experience working in the ticketing, travel, or hospitality industry is preferred but not mandatory.
Experience in Audio/Visual systems, configuration, and troubleshooting is preferred but not mandatory.

Responsibilities

Recruit and manage multiple Venue Technology Managers across a cluster of venues.
Work with the Venue Technology Managers in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at their assigned competition or non-competition venue(s).
Contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by Technology are incorporated into the planning and execution of the technology needs of our Hospitality Venue Management teams and other FAs.
Develop the overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure, to deliver a fantastic experience for our guests.
Develop effective working relationships with incumbent venue teams and functional areas, general managers, technology managers, and other key venue stakeholders, including FIFA, 3rd-party vendors, and On Location.
Collaborate with technology partners & suppliers, other functional areas, and incumbent venue teams to maintain a detailed installation schedule for their assigned venue(s), identifying priorities and ensuring all stakeholders understand them.
Participate in technology support shifts within your clusters and other clusters throughout the US, Canada, and Mexico during Load-in, Load-out, and match days.
Be the principal owner of all the technology needs for your Venue Cluster before, during, and after match days.
Provide regular reports to senior management on the technology status at your venues for the duration of the project.
Provide support to other functional areas within your cluster.
Performs other duties as assigned.