Sr Vehicle Operations Logistics Specialist

Cox Automotive•Phoenix, AZ

24d•$20 - $29•Onsite

About The Position

Highly motivated Sr Vehicle Operations Logistics Specialist will focus on cultivating and maintaining strong and lasting relationships with our carrier partners. This individual should be able to maintain and update dedicated volume carrier database details and assist in finding alternative carriers if existing carriers are unable to meet their performance obligations. To be a successful Sr Vehicle Operations Logistics Specialist, you should be able to work with the multiple internal departments to ensure alignment, have extensive knowledge of the sourcing process from start to finish, be an advocate of the process to both carriers and internal team members. A high-performing Sr Vehicle Operations Logistics Specialist should be able to develop and implement innovative ideas to enhance sourcing strategies.

Requirements

Strong understanding of the auto transport industry, carrier types, truck types and capabilities
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
Excellent verbal and written communication skills.
Ability to handle high pressure situations and tight deadlines
Good judgment, discretion, tact and the ability to work easily at all levels within the organization
Ability to partner well with colleagues in a matrixed work environment.
Ability to work independently and to undertake responsibilities with minimal guidance
Adapting approach and comfortable with ambiguity
Passion for and understanding of the automotive industry and ecosystem
High School Diploma / GED Required
3 years direct experience with customer service and/or operations
5 years automotive industry and/or logistics experience
Servant team member with ability to build strong trusted relationships
Enjoys solving problems and able to resolve conflicts through strong mediation skills
Motivated, driven, and can influence and drive teams to success
Demonstrated ability to operate effectively in highly matrixed environments
Demonstrated track record of developing and maintaining strong relationships
Intermediate Excel Skills

Responsibilities

Serve as an advocate for our network of carriers.
Form and maintain long lasting relationships with new as well as existing carriers
Leverage relationships across Ready Logistics internal and external partners to provide support and grow partnerships with existing contracted carriers
Responsible for remediating issues and addressing all escalations in a timely and effective manner
Maintaining database of carriers participating in dedicated volume events
Host orientation calls for newly onboard dedicated volume carriers
Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas
Negotiate rates with carriers to secure the most competitive price while maintaining alignment with established market rate baselines for the assigned lane
Lead conversations with carriers that are under review to have lanes/contract terminated
Maintain records for termination
Play key role in requirements gathering and carrier capability identification in new lines of business and delivery of new products and services
Provide weekly overview of the region's Wins, Opportunities & Threats
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
Serve as the ‘Go To' subject matter expert for your area of responsibility and book of business
Support ad hoc projects
Possesses excellent interpersonal skills and ability to work with diverse carriers and teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines
Work effectively on multiple assignments, activities and projects
Develop and maintain key processes established by the business
Ensure timely and effective problem resolution
Maintain monthly scorecard and establish consistent cadence with carrier performance reviews