Sr. UX/UI Designer

Caterpillar•Chicago, IL

7d•$112,710 - $183,140

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: As a Sr. UX/UI Designer, you will be a major contributor to the development and optimization of our Dealer Ecosystem and Customer Onboarding experiences across a multitude of technology platforms. Through ability to design frictionless digital experiences, you will help empower Caterpillar dealers and customers to engage with Caterpillar’s digital products that they use to manage their business more efficiently. With a focus on top-notch UI design and specification, this position will be responsible for delivering great user experiences for the developers, and product owners, who use our solutions to drive business results. This position will work with stakeholders, vendors, and partners, visualizing customer needs to build user experience strategy by applying human-centered design. Must have strong experience delivering strategic digital experiences across various digital channels.

Requirements

Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Computer Software Industry: Knowledge of computer software industry; ability to understand future products, vendors, technologies, issues, and trends and directions.
Web Software Design: Knowledge of web software design; ability to design, develop, maintain and enhance web-based or web-enabled software.
Human-Centered Design (HCD): Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively.
User Experience Design: Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
User Interface Design: Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation.
Web Trends & Directions: Knowledge of web trends; ability to utilize a variety of web information and technical tools to apply web developing trends within the organizational infrastructure.
Requires a four-year college degree in Graphic, Interaction, Industrial, New Media or related Design, HCI (Human Computer Interaction), human factors/ergonomics or a related field OR equivalent working experience
Experience designing digital products on a variety of platforms, including web and mobile (iOS and Android) is required.
Exceptional design skills, production value and attention to detail are required.
Requires proficiency with Figma. We use Figma as our primary design tool, along with its enterprise design system library tools.
Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required.
Requires ability to listen to customers and stakeholders to visually design new products and features.
Results-driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence.
Deep knowledge of UX industry standards, usability, accessibility, trends in web and app design.

Nice To Haves

Experience within B2B
Experience in Information Architecture, Interaction Design, UI Design, UX Research, Customer Experience and/or User Experience is desired.

Responsibilities

Create the highest quality UI designs
Coach proper design practices
Advocate for design throughout the process
Contribute to the Dealer Ecosystem and Customer Onboarding strategy and roadmap
Advocate for user centered design through partnership with the UX research team
Envision and execute user experience improvements
Conceptualize and communicate design ideas to stakeholders of all levels within an organization.
Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups.
Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops
Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it
Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision.
Familiarity with design sprints and the agile methodology.
Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more.
Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s).
Pull input from the whole team to formulate decisions and develop the output for the job/project.
Provide a supportive work environment for the team.
Mentor, coach, and develop others.
Manage one’s own development.
Interact with people from diverse technical and cultural backgrounds.
Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.
Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market.
Decisions may impact the entire product, process or factory, warranty, sales, and customers’ perceptions, and can cause an evolutionary change in the customer experience.
Expectations demand that jobs/projects be completed on time, independent of the hours required.
Acknowledging trade-offs between time, resources and quality and raising the customers’ and management’s awareness of those trade-offs is essential.
This role may be asked to travel internationally to collaborate with Caterpillar’s global UX design teams.