Sr. UX Researcher, Multichannel Commerce and Fulfillment (MCCF)

Amazon • Seattle, WA

11d

About The Position

Join the Multichannel Commerce & Fulfillment (MCCF) UX team and influence how
millions of shoppers and merchants leverage Amazon to be successful in a
multichannel world. We pioneer AI-enhanced research methods that compress
analysis from hours into seconds, accelerating insight generation and
strengthening decision-making. Your work will directly shape product strategy,
design choices, and user journeys across Amazon's multichannel commerce and
supply chain ecosystem.

As Sr. UX Researcher, you will own end-to-end research initiatives that drive
strategic outcomes for shoppers and merchants in multichannel commerce and
supply chain. You will apply diverse methodological approaches to address
complex business challenges, streamline every stage from goal-setting to insight
synthesis, and exercise sound judgment in selecting appropriate research
techniques. You will convert intricate data into clear, actionable
recommendations that inform product choices. You will uncover market
opportunities and communicate customer pain points with clarity while delivering
evidence-backed guidance.

You will harness AI-powered research capabilities that accelerate timelines from
hours to seconds, producing rigorous findings through persuasive documentation
and genuine user testimony. You will demonstrate research influence on product
priorities and design outcomes to cross-functional collaborators. You will
develop materials that connect with varied audiences from engineering teams to
executive leadership and foster stakeholder consensus around customer
understanding that transforms the merchant experience.

You will democratize research by partnering with program managers to enable
weekly research operations and user sessions, making insights accessible across
the organization. Your research will affect how millions of merchants globally
navigate Amazon's multichannel commerce and fulfillment tools, influencing
products used by brands and businesses across diverse markets.

Amazon's Multichannel Commerce and Fulfillment (MCCF) team builds commerce and
supply-chain solutions that enable businesses of all sizes to grow both on and
off Amazon. The MCCF UX team brings Amazon's advanced capabilities to address
the commerce and supply-chain needs of global enterprises and small businesses
alike. Supply Chain by Amazon is a fully automated set of supply chain services
that gets products from manufacturers to customers around the world. It offers a
complete end-to-end solution, Amazon Managed Service, that keeps products in
stock, provides faster and more reliable shipping, and significantly lowers
costs, simplifying supply chain operations of customers.

MCCF Design team primarily operates out of Amazon’s offices in Seattle and New
York. The team consists of User Researchers, UX Designers, Visual Designers and
UX Program Managers. The team is broadly focused on designing experiences for
shoppers and merchants.. This role will focus on designing business applications
for merchants of all sizes - large global enterprises to small-medium
businesses.

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment

Responsibilities

• Own end-to-end research initiatives that drive strategic outcomes for shoppers and merchants in multichannel commerce and supply chain.
• Apply diverse methodological approaches to address complex business challenges, streamline every stage from goal-setting to insight synthesis, and exercise sound judgment in selecting appropriate research techniques.
• Convert intricate data into clear, actionable recommendations that inform product choices.
• Uncover market opportunities and communicate customer pain points with clarity while delivering evidence-backed guidance.
• Harness AI-powered research capabilities that accelerate timelines from hours to seconds, producing rigorous findings through persuasive documentation and genuine user testimony.
• Demonstrate research influence on product priorities and design outcomes to cross-functional collaborators.
• Develop materials that connect with varied audiences from engineering teams to executive leadership and foster stakeholder consensus around customer understanding that transforms the merchant experience.
• Democratize research by partnering with program managers to enable weekly research operations and user sessions, making insights accessible across the organization.
• Your research will affect how millions of merchants globally navigate Amazon's multichannel commerce and fulfillment tools, influencing products used by brands and businesses across diverse markets.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level