Motorola Solutions-posted 3 months ago
$101,300 - $202,600/Yr
Full-time • Senior
Hybrid • Chicago, IL
5,001-10,000 employees
Computer and Electronic Product Manufacturing

At Motorola Solutions, we believe that exceptional customer and user experiences are born from a deep understanding of user needs, powered by insightful data, and brought to life through thoughtful design. Our Experience Design & Research team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible. We are seeking talented and forward-thinking AI-Focused Experience Designers and AI-Focused User Researchers to join our innovative team. This is a unique opportunity to work at the intersection of human-centered design, cutting-edge research methodologies, and artificial intelligence. You won't just be working with AI; you'll be shaping how AI enhances and transforms the user experience. You'll collaborate closely with our existing experts in ID, CX, UX, and Research, as well as with data scientists and engineers, to envision, design, and evaluate AI-driven solutions that are intuitive, ethical, and truly valuable to our users. Your work will directly contribute to our strategic goal of leading our industry through AI-powered innovation.

  • Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment.
  • Champion a user-centered approach in the development and application of AI technologies.
  • Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
  • Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements.
  • Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
  • Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within our organization.
  • Stay abreast of the latest advancements in AI and their potential applications in experience design and research.
  • Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences.
  • Bachelor's or Master's degree in HCI, Design, Psychology, Cognitive Science, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience.
  • Minimum 8 years of UX, CX, Interaction Design, Product Design OR User Research (Qualitative/Quantitative methodologies).
  • Minimum 3 years of direct people management experience.
  • AI Literacy: A strong understanding of core Artificial Intelligence concepts, including Machine Learning (ML), Natural Language Processing (NLP), and Generative AI - their capabilities, limitations, and ethical considerations.
  • Problem Solver: Excellent analytical and critical thinking skills, with a knack for identifying user needs and framing them as design or research challenges.
  • User-Centric Mindset: A deep passion for understanding and advocating for the user.
  • Collaboration & Communication: Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly (verbally and visually).
  • Adaptability & Continuous Learning: Eagerness to learn new technologies and methodologies, particularly in the rapidly evolving AI space.
  • A portfolio showcasing your process, skills, and impact. Please highlight any projects or thinking related to AI if available.
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
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