Sr. UX Researcher, AFT - Experience Design

Amazon•Austin, TX

About The Position

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Researcher who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done. Key job responsibilities The ideal candidate will be a problem-solver, self-learner, and self-starter who looks around corners to identify user problems and needs, proactively initiates the research process, delivers high quality research plans and actionable insights, and influences stakeholders to positively impact experiences within Amazon’s global fulfillment network. As the user research lead within AFT-XD, you'll define and build AFT's global research discipline while mentoring researchers, designers, and team members in methodologies and best practices. You'll foster cross-team collaboration across countries to elevate research standards and improve fulfillment center operations. Working with cross-functional teams of designers, product managers, and engineers, you'll identify research topics, build research roadmaps, and execute both formative and evaluative studies using diverse methods. Your role includes communicating insights and recommendations while advocating for users to ultimately enhance the experience of fulfillment center associates and operators to deliver exceptional customer outcomes. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Requirements

5+ years of proven success leading User Research projects with demonstrated impact experience
5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Experience in leading User Research projects with demonstrated impact
Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and statistics
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Experience in a technical field (software development, network development, IT, other related)
Experience with UX Research in non-US markets
Experience working in a highly Agile/Scrum environment

Responsibilities

identify user problems and needs
proactively initiates the research process
delivers high quality research plans and actionable insights
influences stakeholders to positively impact experiences within Amazon’s global fulfillment network
define and build AFT's global research discipline while mentoring researchers, designers, and team members in methodologies and best practices
foster cross-team collaboration across countries to elevate research standards and improve fulfillment center operations
identify research topics, build research roadmaps, and execute both formative and evaluative studies using diverse methods
communicating insights and recommendations while advocating for users to ultimately enhance the experience of fulfillment center associates and operators to deliver exceptional customer outcomes