Sr. UX Designer

Comcast • Philadelphia, PA

97d

About The Position

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Brand, Communications, Development, and other Marketing counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. As a Senior User Experience Designer on the Experience Design team, you're responsible for the design and delivery of new customer-facing features for the ComcastBusiness.com website. You'll have a stellar customer experience at the forefront of every decision and will design digital experiences that meet both customer and business objectives. Delivery will range from conceptual designs to detailed user flows, wireframes, high level content strategy, high-fidelity visual designs, campaign deliveries, and prototypes.

Requirements

• Strong understanding of user-centered design principles and methodologies, including user research, persona development, and user testing.
• Skilled in designing eCommerce applications that achieve both user and business objectives.
• Awareness of industry and competitor best practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Ability to work around difficult design limitations.
• Experience leading the design of navigation, interaction, and nomenclature systems.
• Proficiency with rapid prototyping tools and industry standard design tools, such as Figma.
• Possess strong technical acumen and an ability to understand new technologies.
• Familiarity with fundamentals of web and mobile OS.
• Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.
• Excellent written and spoken communication skills (both technical and non-technical).
• Knowledge of emerging trends and technologies in UX and interaction design, and a proactive approach to incorporating these into projects.
• Demonstrated ability to lead and mentor junior designers, fostering a collaborative and innovative design culture.

Nice To Haves

• Experience with modern CMS and MarTech stacks.
• Recent B2B experience.

Responsibilities

• Own the end-to-end UX process, from strategy to tactical execution, for new website features.
• Lead brainstorming sessions with peers and stakeholders to generate innovative ideas.
• Work independently as the primary design lead while maintaining effective collaboration with other teams.
• Create user flows, site maps, wireframes, screen prototypes, and detailed design specifications for development partners.
• Design interfaces that are both innovative and consistent with established patterns and interaction conventions.
• Act as a thought leader in usability and accessibility standards and principles.
• Collaborate closely with development partners to ensure scalable solutions for cross-platform capabilities.
• Work with content strategy teams to ensure a coherent and consistent storytelling experience.
• Initiate and design prototypes for iterative user insights, whether in the form of usability testing or A/B testing studies.
• Advocate for consistency, clarity, and ease of use in all customer interactions.
• Demonstrate the ability to work around difficult design limitations and constraints.
• Participate in project definition activities and cross-team exercises to outline and document project scopes.
• Proven track record of developing and implementing UX strategies that align with business goals and enhance user engagement.
• Experience in creating and refining interaction and motion design elements to enhance the user experience and drive sales conversion.
• Ability to create and articulate design systems and design language, ensuring consistency and coherence across all digital touchpoints.
• Design visual campaigns that align with business, marketing, and sales goals.
• Create high-fidelity UI designs for web, tablet, and mobile devices.
• Develop and maintain design systems and component libraries to ensure consistency.
• Translate wireframes and user flows into visually appealing and functional interfaces.
• Ensure accessibility and usability standards are met across all designs.
• Experience with animation and micro-interactions in digital design, particularly in eCommerce contexts.
• Knowledge of emerging trends and technologies in UX and interaction design, and a proactive approach to incorporating these into projects.
• Demonstrated ability to lead and mentor junior designers, fostering a collaborative and innovative design culture.

Benefits

• Comprehensive health insurance options.
• 401k plan with company matching.
• Paid time off and holidays.
• Employee discounts on Comcast services.
• Tuition reimbursement programs.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree