Insulet Corporation-posted 4 months ago
$115,950 - $173,925/Yr
Full-time • Senior
Hybrid • Acton, MA
Miscellaneous Manufacturing

Want to use design to change the experience of diabetes care? Join a mission-driven team working to improve the experience of living with diabetes through thoughtful, human-centered digital design. At Insulet, we're investing in scalable, customer-focused solutions that support people across their entire journey with Omnipod. We're looking for an experienced and strategic Senior UX Designer to lead high-impact design solutions for the Omnipod product. This includes user onboarding experiences, daily use, maintenance, and more—everything that helps customers succeed. You'll take ownership of complex projects and influence the product design strategy. You will champion the design process and solutions, collaborate with user researchers, product managers, and development engineers to enhance and improve the Omnipod user app interface experience. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. If you're a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital product experience solutions, we'd love to hear from you.

  • Lead end-to-end UX design for mobile applications that support Omnipod users to enhance and evolve a cohesive, accessible, and empowering product experience.
  • Take ownership of large-scale app design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and product stakeholders to define and execute app design solutions.
  • Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility.
  • Create wireframes, lo and hi-fi prototypes, flows, and design specifications using modern design and collaboration tools like Figma, Figma Make, Miro, Confluence, Jira; clearly communicate design decisions through strong visual and verbal storytelling.
  • Collaborate with user research and human factors teams to incorporate customer insights and ensure solutions are safe, effective, and aligned with FDA guidance where applicable.
  • Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.
  • Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.
  • Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems.
  • Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
  • Evolve and improve existing products, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem.
  • Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
  • Contribute to the evolution of Insulet's design system and experience standards as our brand and platform mature.
  • Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
  • Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.
  • Bachelor's or Master's degree in a relevant field such as Graphic Design, Industrial Design, Interaction Design, Psychology, Computer Science, Human-Computer Interaction or a related discipline is preferred.
  • 5-8 years of experience in UX and product design, with a strong focus on delivering customer-centric native apps in a healthcare or other regulated environment.
  • Expert-level proficiency in modern UX and design tools, with a demonstrated ability to deliver high-quality interaction design, visual design, and specifications.
  • Strong working knowledge of usability principles, design heuristics, accessibility standards, and responsive design techniques.
  • Experience designing for mobile and responsive platforms.
  • Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution.
  • Experience working in agile product development environments and using agile collaboration tools.
  • Proven success collaborating cross-functionally with product managers, engineers, marketers, and researchers.
  • Experience leading and collaborating on user research methods and the ability to integrate research insights into design decisions.
  • Comfortable working in a distributed environment, with teams across the U.S. and Mexico.
  • Deep expertise in human-centered design principles, methods, and lifecycle.
  • Intellectual curiosity and a desire to dig into the details of complex problems.
  • Advanced prototyping skills (e.g., high-fidelity interactive prototypes).
  • Experience with diabetes or healthcare design is a plus.
  • The US base salary range for this full-time position is $115,950.00 - $173,925.00.
  • Hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days).
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