Insulet Corporation-posted 4 months ago
$115,950 - $173,925/Yr
Full-time • Senior
Acton, MA
1,001-5,000 employees

Want to use design to change the face of diabetes care? Join a mission-driven team working to improve the experience of living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused digital experiences that support people across their entire journey with Omnipod. We’re looking for an experienced and strategic Senior UX Designer to lead high-impact design initiatives across a variety of digital touchpoints that surround the Omnipod product. This includes onboarding experiences, support portals, medical data dashboards, healthcare provider tools, and more—everything that helps customers succeed. You’ll take ownership of complex projects, influence product and design strategy, collaborate cross-functionally with product managers, engineers, marketing, and customer experience partners, and help shape a cohesive, accessible, and empowering end-to-end experience. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. If you’re a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital experiences, we’d love to hear from you.

  • Lead end-to-end UX design for web-based and cross-platform digital experiences that support Omnipod users.
  • Take ownership of large-scale, often ambiguous design initiatives from discovery through delivery.
  • Influence product direction by advocating for customer needs and ensuring design solutions balance user experience, business goals, and technical feasibility.
  • Create wireframes, prototypes, flows, and design specifications using modern design and collaboration tools.
  • Collaborate with user research and human factors teams to incorporate customer insights.
  • Apply best practices in accessibility, usability, and responsive design.
  • Participate in agile development cycles and contribute to product planning.
  • Partner with technical integration teams to ensure seamless user experiences across connected platforms.
  • Champion a customer-first mindset and help define success metrics and outcomes.
  • Evolve and improve existing products and create seamless, cohesive journeys across the product ecosystem.
  • Gather and synthesize insights from diverse stakeholders to inform design decisions.
  • Contribute to the evolution of Insulet’s design system and experience standards.
  • Mentor and support other designers through informal coaching and design critiques.
  • Support ongoing improvement of team processes, tools, and collaboration practices.
  • Bachelor’s or Master’s degree in a relevant field such as Psychology, Computer Science, Human-Computer Interaction, Industrial Design, Interaction Design, or a related discipline.
  • 5–8 years of experience in UX and product design, with a strong focus on delivering customer-centric digital products.
  • Expert-level proficiency in modern UX and design tools.
  • Strong working knowledge of usability principles, design heuristics, accessibility standards, and responsive design techniques.
  • Experience designing for mobile and responsive platforms.
  • Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution.
  • Experience working in agile product development environments.
  • Proven success collaborating cross-functionally with product managers, engineers, marketers, and researchers.
  • Familiarity with user research methods and the ability to integrate research insights into design decisions.
  • Deep expertise in human-centered design principles, methods, and lifecycle.
  • Experience designing digital tools or workflows that support regulated industries or involve complex data.
  • Advanced prototyping skills (e.g., high-fidelity interactive prototypes).
  • Experience with diabetes or healthcare design.
  • Experience with CX design, community design, portal design, and marketing collaboration.
  • Competitive salary range of $115,950.00 - $173,925.00.
  • Opportunities for professional development and continuous improvement.
  • A culture that supports a healthy work and life balance.
  • Collaborative work environment with a focus on innovation and customer-centric solutions.
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