Sr. UX Content Designer

NinjaTrader • Chicago, IL

4h • $110,000 - $160,000 • Hybrid

About The Position

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
Do you have a passion for storytelling and a knack for translating complex information into engaging and accessible content?
We are seeking a Senior Content Designer who can help us shape the narrative of our trading products. We are looking for someone who thrives on understanding technical software products and finds excitement in the fast-paced world of financial markets, preferably futures trading. You will play a vital role in enhancing our user experience and customer understanding of our futures trading platform by developing clear, compelling content. Your work will empower our traders to fully engage with our cutting-edge tools and services.

Requirements

• 5+ years of experience writing content for complex software products, preferably in fintech or a related industry
• A robust portfolio demonstrating a range of styles across multichannel products, backed by research-informed decisions
• Proven ability to distill complex technical concepts into easy-to-understand content
• Deep understanding of UX principles and user-centered content strategies
• Knowledge of AP writing style and how to apply it to product content
• Adaptable, empathetic, and solution-oriented
• Strong leadership and collaboration skills, with the ability to confidently work with and clearly communicate with leads, directors, and above
• Self-starter with the ability to effectively prioritize and manage projects to meet deliverables within agreed timeframes

Responsibilities

• Write user-centric content to help users easily navigate, understand, and make decisions to solve their problems
• Closely collaborate with designers, UX researchers, product managers, and data partners to deeply understand user problems—then craft content that simplifies complex concepts into approachable and actionable experiences
• Establish and streamline content creation, testing, review, feedback, and approval processes to align closely with the product development process
• Develop UX writing guidelines specific to digital product experiences, prioritizing consistent voice and tone across user journeys and ensuring cohesion across offerings
• Incorporate and implement content research to ensure resonance and understanding for our users, iterating and optimizing based on user feedback, performance metrics, and industry trends
• Serve as an expert in user needs, goals, and behaviors
• Provide leadership, direction, and mentorship to team members and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process
• Contribute to a team, organization, and culture that is user-focused and data-driven, with a strong emphasis on research and client feedback

Benefits

• NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions.
• Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.
• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed