Sr. Universal Banker
About The Position
Mechanics Bank is looking for a Sr Universal Banker for the San Luis Obispo, CA Broad Street Branch. Under general supervision independently and accurately performs the full range of new account transactions according to established procedures. Identifies and closes ethical and appropriate sales and service opportunities for Retail Banking consumer and business customers and prospects, including deposit and lending products, additional banking services and external products through approved partners according to procedure. Performs senior level transactions including, but not limited to, complex account type account opening, account maintenance, customer problem resolution and business lending package reviews. May support teller line transactions, including cash handling and other operational duties such as approving transactions and providing dual control support within the branch as needed. Highly knowledgeable in banking products and services, as well as full compliance will all banking regulations and internal policies and procedures. Delivers excellent customer service and is a significant contributor to the branch sales performance. What you'll do: Provides comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office. Opens new deposit accounts, promoting those that best meet the customer’s needs and recommending the “next most likely products” to customers. Assists customers with account maintenance, on-line banking, and other basic account issues. Performs a variety of operational functions, as required. Maintains compliance with established internal operational standards and Federal and State regulations to protect the interests of the Bank and its clients. Completes required compliance training in a timely manner. Assesses customer’s needs, and makes appropriate referrals to internal and external business partners. Accepts loan applications from clients, provides basic information regarding required documentation, and forwards applications to the appropriate employee. Assists Branch Manager and Customer Service Manager with all aspects of customer service and operations including transactions, work flow, deadlines, audit, compliance, client inquiries, and team member requests. May lead and direct the activities of Customer Service Representatives and other Universal Bankers.
Requirements
- Knowledge of Bank deposit products and services.
- Knowledge of Bank’s standard loan products.
- The ability to analyze and apply the individual and small business banking needs with specific Bank services and products.
- Knowledge of retail office operations.
- A basic knowledge of alternative Bank services and products and vendor provided products.
- Excellent interpersonal skills and customer service.
- Skill in attention to detail and accuracy.
- Ability to persuade, including the value and benefits of using the Bank’s services and products.
- Knowledge of fundamental applicable Federal and state banking regulations.
Responsibilities
- Provides comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office.
- Opens new deposit accounts, promoting those that best meet the customer’s needs and recommending the “next most likely products” to customers.
- Assists customers with account maintenance, on-line banking, and other basic account issues.
- Performs a variety of operational functions, as required.
- Maintains compliance with established internal operational standards and Federal and State regulations to protect the interests of the Bank and its clients.
- Completes required compliance training in a timely manner.
- Assesses customer’s needs, and makes appropriate referrals to internal and external business partners.
- Accepts loan applications from clients, provides basic information regarding required documentation, and forwards applications to the appropriate employee.
- Assists Branch Manager and Customer Service Manager with all aspects of customer service and operations including transactions, work flow, deadlines, audit, compliance, client inquiries, and team member requests.
- May lead and direct the activities of Customer Service Representatives and other Universal Bankers.
Benefits
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
- Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
