Sr. UI/UX Designer

Diversified Services Network, Inc.•Peoria, IL

14h•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Sr. UI/UX Designer to join our team HYBRID in Peoria, IL/Chicago, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! JOB RESPONSIBILITIES: Deliver end to end, holistic customer experiences across dealers, customers, and internal users. Partner with architects and product leaders to align UX strategy with platform and product roadmaps. Drive cohesive, unified experiences across applications to improve adoption, efficiency, and customer satisfaction. Collaborate across disciplines to solve complex, non-obvious problems with pragmatic, executable design solutions Product Managers, Product Owners, and Global Product Owners (GPOs) UX/UI Designers, Researchers, and Design System teams Engineering, Platform, and Data teams Dealers, end customers, and external partners Marketing, Product Support, and Leadership stakeholders Product & Experience Design Lead UX/UI design for complex Foresight workflows, including fleet monitoring, condition insights, onboarding, recommendations, and reporting. Translate business goals, customer needs, and technical constraints into clear, user-centered design solutions. Create high fidelity UI designs, interaction models, and prototypes using established design standards and best practices. Partner with Product Managers, Business Analysts, and Engineering to shape requirements early and continuously throughout delivery. Participate in and lead design reviews, driving alignment, consensus, and approval across cross functional stakeholders. Design System & Consistency Actively contribute to the enterprise design system, ensuring Foresight experiences are consistent, accessible, and scalable. Apply design system components appropriately while identifying gaps and collaborating with system owners to evolve patterns and standards. Advocate for consistency across applications while balancing product specific needs and constraints. Discovery, Research & Validation Participate in discovery and research activities, including voice of customer, dealer feedback, analytics, usability testing, and workflow analysis. Support creation of personas, journey maps, service blueprints, and experience models that inform design decisions. Validate designs through usability testing and iterate based on qualitative and quantitative insights. Delivery & Collaboration Work closely with Engineering to ensure designs are feasible, clearly documented, and efficiently implemented. Support design to development handoff with well structured Figma files, specifications, and interaction guidance. Execute and support business acceptance testing to ensure experiences meet both user and business needs. Navigate ambiguity and complexity across multiple teams, organizations, and stakeholders with strong communication and decision making skills. UX Advocacy & Practice Improvement Act as a UX advocate, promoting user centered design principles across the Foresight product ecosystem. Contribute to continuous improvement of UX processes, workflows, metrics, and documentation. Stay current on industry trends, emerging tools, and best practices in enterprise and B2B experience design.

Requirements

Bachelor’s and/or Master’s degree with 8+ years experience in this capacity.

Responsibilities

Deliver end to end, holistic customer experiences across dealers, customers, and internal users.
Partner with architects and product leaders to align UX strategy with platform and product roadmaps.
Drive cohesive, unified experiences across applications to improve adoption, efficiency, and customer satisfaction.
Collaborate across disciplines to solve complex, non-obvious problems with pragmatic, executable design solutions
Lead UX/UI design for complex Foresight workflows, including fleet monitoring, condition insights, onboarding, recommendations, and reporting.
Translate business goals, customer needs, and technical constraints into clear, user-centered design solutions.
Create high fidelity UI designs, interaction models, and prototypes using established design standards and best practices.
Partner with Product Managers, Business Analysts, and Engineering to shape requirements early and continuously throughout delivery.
Participate in and lead design reviews, driving alignment, consensus, and approval across cross functional stakeholders.
Actively contribute to the enterprise design system, ensuring Foresight experiences are consistent, accessible, and scalable.
Apply design system components appropriately while identifying gaps and collaborating with system owners to evolve patterns and standards.
Advocate for consistency across applications while balancing product specific needs and constraints.
Participate in discovery and research activities, including voice of customer, dealer feedback, analytics, usability testing, and workflow analysis.
Support creation of personas, journey maps, service blueprints, and experience models that inform design decisions.
Validate designs through usability testing and iterate based on qualitative and quantitative insights.
Work closely with Engineering to ensure designs are feasible, clearly documented, and efficiently implemented.
Support design to development handoff with well structured Figma files, specifications, and interaction guidance.
Execute and support business acceptance testing to ensure experiences meet both user and business needs.
Navigate ambiguity and complexity across multiple teams, organizations, and stakeholders with strong communication and decision making skills.
Act as a UX advocate, promoting user centered design principles across the Foresight product ecosystem.
Contribute to continuous improvement of UX processes, workflows, metrics, and documentation.
Stay current on industry trends, emerging tools, and best practices in enterprise and B2B experience design.