Sr Transportation Manager

C&S Wholesale Grocers • Stockton, CA

10d • $85,420 - $113,100 • Onsite

About The Position

The Senior Manager of Customer Operations will lead a team of detail-driven associates in the planning and execution of customer delivery schedule creation, maintenance, and quality control activities to support steady state, holiday, start-up, acquisition, and BCP. This role will be accountable for provoking and driving efficiency gains in operations through scheduling and configuration optimization and successful completion of integrating new business into the overall network. The Senior Manager of Customer Operations will work with systems teams, the national routing group, and project managers to improve the customer experience and operational execution, as well as coordinate special projects as necessary to support the company's strategic programs.

Requirements

• Must have experience with Manugistics, Oracle, Mainframe
• Analytics and process improvement
• Detailed oriented
• Proven success in a customer facing role. Superior customer service and engagement skills.
• Ability to engage with employees on individual performance. Address performance issues in a timely fashion.
• 5-7 years of Transportation management of direct store delivery
• 5-7 years of Planning and Schedules
• 5-7 years of Using the Oracle platform and Transportation Management Systems (TMS) software
• 5-7 years of Managing and providing direction to a team on a day-to-day basis to achieve company goals and objectives
• 5-7 years of Proven success in a customer facing role and ability to align the team work flow to enhance the customer experience
• Bachelor's Degree - Business Analytics

Responsibilities

• Manage customer delivery schedule adjustments and manage holiday planning and BCP
• Managerial activities associated with leading a team, including but not limited to: assignment of work activities to meet customer needs, engagement with team members on feedback, recognition and development activities.
• Lead quality control and process improvement efforts to optimize team workflows
• Lead efforts to evaluate billing schedules and delivery windows to generate cost savings while meeting customer expectations
• Represent the department as a subject matter expert in meetings and projects
• Research and provide routing solutions for mergers, acquisitions, startups, and new customer onboarding
• Execute special projects as needed
• Build and enhance relationships with internal and external stakeholders (Transportation, Warehouse, Project Teams, Sales, Customers, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees