About The Position

Based in Erlanger, KY, this position will support store delivery execution department and ensure Gap Inc. shipments meet service requirements. The work performed in this position will help ensure the successful movement and delivery of all Gap Inc. product that is handled by our third-party providers and delivered to our retail stores. The hours for this position are 12p-8p (Sunday-Thursday) and is required to work from the office.

Requirements

  • Excellent communication skills, written and verbal
  • Proficiency with Windows, Word, Excel and Outlook
  • Professional presence in both written and verbal communication
  • Ability to work under pressure with a high sense of urgency and manage multiple priorities
  • Strong attention to detail and follow-up
  • Strong problem-solving, organizational, planning, and decision-making skills
  • Ability to work effectively in a diverse team environment
  • Knowledge of supply chain helpful

Responsibilities

  • Act as an immediate point-of-contact for issue identification/resolution and escalate as appropriate
  • Collaborate with other team members, as needed, to resolve issues
  • Staff frontline phone and email mailboxes to record, address, and update reported delivery issues
  • Ensure communication of all delivery changes and/or updates to relevant business partners
  • Support brand specific initiatives and programs
  • Articulate/educate business partners on delivery processes
  • Respond to data inquiries with accurate information
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